Information Systems Team Leader - London, United Kingdom - Inspired

Inspired

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13.

In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations.

They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations.

We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:

The Education Operations Team works closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high firsttime resolution rate for the customer, so they do not need to make repeat contact. Ensuring highquality service and resolution will be a key part of the remit for this role.
The role will oversee a team of individuals responsible for administrative, timetable and technical functions.
You will need to develop and have a sound knowledge of all areas of the business and systems used within Operations. Your role will also be to support the administration team and give feedback and analyse MI to spot trends and areas for improvement. You will work closely with the management team in the school to initiate change where needed.
KEY RESPONSIBILITIES:
Lead the School Setup team ensuring all team members are fully engaged and performing to the best of their abilities
Proactively planning and coordinating the administrative and operational aspects of school programmes, including resource allocation, scheduling, and compliance with the school's educational standards
Work closely with the Customer Services, Heads of Key Stages, Heads of Year, Head of Timetabling, IT, and other departments, across the business, to ensure seamless integration of systems and processes
Develop and implement standard operating procedures (SOPs) for school setup activities, ensuring consistency and highquality outcomes across all initiatives
Monitor project timelines, making adjustments as necessary to meet key milestones and targets
Effectively handling any complaints associated with your team's function, ensuring to manage stakeholder expectations, and ensure a timely and effective resolution
Identify potential risks and issues in the setup process, developing contingency plans to mitigate impact
Foster a culture of continuous improvement, encouraging team members to suggest and implement enhancements to setup processes
Focus on delivering excellent customer service and technical knowledge
Ensuring that all safeguarding policies and procedures are followed by the team
The above list is not exhaustive and other duties may be required as directed by the line manager, in line with the scale of the role

THE IDEAL CANDIDATE WILL HAVE:

Bachelor's degree in Business Administration, Education Management, or a related field
Proven experience in a leadership role within an educational or operational environment
Strong project management skills, with a track record of successfully delivering complex projects on time and within budget
Excellent organisational and multitasking abilities
Familiarity with online education platforms and technologies is highly desirable
Outstanding communication and interpersonal skills

Specifically, you will have:

Excellent customer service skills with both written and verbal communication being key
Effective team leadership skills, including the ability to differentiate your leadership approach to meet the needs of the team
Ability to motivate teams and lead by example
A strong ethical grounding with a commitment to promoting inclusivity and diversity
Ability to drive performance and results in line with the business' strategic aims
Systems knowledge particularly iSAMS/Dynamics/Canvas
Highly effective computer/technical abilities
Ability to work collaboratively in a team and individually
Experience of working with timetables, particularly in ensuring effective distribution of students
Ability to troubleshoot problems and find creative solutions with lasting benefits
SAFEGUARDING #LINK