Data Entry Administrator - Redditch, United Kingdom - Jark Recruitment
Description
We are looking for an experienced Administrator/Data Inputer for my client based in Redditch, Worcestershire for a permanent contract.Job Purpose:
To support the external sales team as fully as possible.
Data Input using WMS
To work as part of a Customer Services team providing a professional, effective and efficient link for customers.
To project a professional image as the first line of office contact
Key Accountabilities:
- Providing customers with help, advice and problem solving regarding product, pricing and shipping/delivery
b) Ensure customers are kept informed of anything relevant (e.g. stock availability, delivery problems).
c) Dealing with customer complaints efficiently.
- Sales order processing
b) Confirming orders within certain time scale.
c) Ensuring orders are priced correctly.
d) Producing relevant dispatch/shipping and invoice documentation.
- Creation of customers within SAP and QAD ensuring all relevant details are correctly recorded.
Key Challenges:
- The ability to work in a pressurised internal environment.
- The ability to prioritise in an effective and efficient manner.
- Integrate harmoniously into the customer services team.
- Tolerate people and processes with patience, perseverance and professionalism.
- To be organised in the face of varying and fluctuating demands.
Scope:
- A customer facing role
b) To handle all complaints professionally and timely to minimize any cost involved or future loss of sales.
- To ensure that the customer order is communicated to others in a clear and accurate way to avoid manufacturing errors relating to design or quantity ordered. Check that the scheduling of production meets the customer requirements to fulfill the sale.
- Deliveries
b) To book transport and liaise with transport companies to meet customer expectations - late shipments could cause claims or non acceptance of goods.
c) To ensure that correct documentation is issued/is available for the import and export of goods to avoid delays and cost.
Knowledge and Experience:
Commercially aware person with computer knowledge and experience within a warehousing environment, with the following competences:
a) The ability to deal with difficult customers, handling complaints.
b) Identify ways to continuously improve customer service.
c) Caring for customers/empathizing and helping.
d) Understanding of the company systems and processes.
e) Working with team members.
f) Problem solving.
g) Product knowledge.
h) Work well under pressure.
i) Self-motivation.
j) Relationship building.
k) Strong communicator.
l) Good attention to detail.
m) IT literate.
n) Good organizational skills.
Organizational Relationship:
Customer Services Representative reports to Customer Services Manager, who reports to Managing Director.
Must have WMS (Warehouse Management Systems) experience
Working hours 9am - 5pm Mon to Fri
Salary £28,000 - £30,000 PA
IND123
Job Types:
Full-time, Permanent
Salary:
£28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Redditch, Worcestershire: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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