IT Assistant - Liverpool, United Kingdom - Stadler Rail Service UK Ltd

Stadler Rail Service UK Ltd

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Stadler Rail Service UK Limited (SRS UK) is a subsidiary of Stadler Rail, Switzerland.

Stadler is establishing a reputation as a competitive provider of train maintenance services and has seen a number of successes since emerging in the UK in 2016.

In the next few years over 200 new Stadler trains will be joining the UK rail network.

Our current depot locations are Cardiff, Glasgow, Liverpool, Newcastle and Norwich offering a wide scope of opportunity for someone looking to develop a career in the UK Rail Industry.

We are looking to recruit an IT Assistant to support our central IT Team.

Reporting to the UK IT Manager, the role will work closely with a variety of departments to ensure optimum IT efficiency while helping to improve current systems and processes.

As a centralised function, this role will support all of our UK locations.

You will therefore be required to travel as needed to support both existing contracts and the mobilisation of new projects.

Applicants will need to demonstrate strong skills in communication, adaptability and prioritisation.

Your duties will include:

Providing first line IT support and advice across all SRSUK locations
Logging calls on IT Ticket System and manage to satisfactory conclusion
Deploying PC's and associated peripherals including new installations and redeployment of existing equipment.
Maintaining the existing PC's and peripherals to agree standards, by performing upgrades, new installations and carrying out routine procedures.
Recording and maintaining an inventory of all hardware, software licenses, and keep a register of borrowed IT equipment
Managing on site Engineer calls
Redirecting/escalating support requests to other members of ICT where solutions are not easily achieved
Prioritising and managing many open cases at one time across SRSUK locations
Testing, updating & decommissioning equipment
Maintaining high standards of housekeeping and safe working practices
Working closely with team members to update work instructions and improve processes
Building, maintaining and managing company mobile phones
Supporting the UK IT Manager with ongoing project work, participating in meetings and putting forward ideas and solutions.
Working independently to provide IT support to existing SRUSK locations
Representing the IT Function in the mobilisation of new SRSUK projects and working unsupervised to deliver on project tasks as directed by UK IT Manager
Assisting in the daytoday running of IT Department as directed by UK IT Manager
Producing monthly IT reports in line with SRSUK and Group IT requirements
Resolvingissues with a friendly, cooperative approach to all departments.

Your Profile

Essential

Good IT administration and organisational skills
Experience using Microsoft Office products including Word, Excel and Outlook.
Strong customer service ethos
Experience with MS Windows 10
Excellent interpersonal and communication skills
Ability to prioritise and adapt to changing priorities
Ability to work under pressure and to tight deadlines
GCSE English and Maths 'C Grade' and above or equivalent
Excellent problem solving abilities
Full UK Driving Licence

Desirable

IT related qualification is desirable
Previous experience in a similar role
Experience using help desk software and remote support tools
German language skills would be beneficial

What can we offer?

Applicants should be motivated, professional and passionate individuals who are interested in being part of Stadler's journey into the UK market.

In return, Stadler can offer:

Great central Liverpool base
Salary: £25,000 £30,000 based on experience
40 hour working week, Monday Friday
25 days holiday
Defined Contribution pension scheme with Scottish Widows. Autoenrolment at 4% matched contribution rate with option to increase up to 10% which remains matched.
Flexi Time Scheme offering up to two days additional flexi leave per month
Hybrid working available upon completion of probation
Enhanced Maternity Policy
Enhanced Paternity Policy
Cycle to Work Scheme
Company Paid Membership of Cash Back Health Plan with Healthshield

The closing date for this position is Friday 11th August 2023.

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£30,000.00 per year

Benefits: