Customer Service Advisor - Northampton, United Kingdom - Rise10 Recruitment

Rise10 Recruitment
Rise10 Recruitment
Verified Company
Northampton, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Introduction to our client


With over 45 years of experience in providing market-leading warehouse and racking solutions to businesses across the UK and Ireland, Our client is the perfect environment for the right individual to expand their skill set and progress into the ever-changing world of warehouse solutions and project management, whilst working for and supported by an experienced family-run company.

This is a fantastic opportunity for a highly motivated individual to join a fast-paced team and loyal family company where you will be a name and not just a number.

Every day will bring a new challenge and a new rewarding experience whilst working within a new & existing high-profile client base.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Client Services Division
This team manage the inspection and maintenance process for their diverse client base. From regular inspections to repairs and small project work.


The Role/Duties

  • Manage open enquiries, sales quotations, and any technical queries, ensuring the standard operating procedure is always observed.
  • Ensure customer policies are adhered to concerning their quote processes and authorised rack profiles.
  • Problemsolving failed jobs: making sure they are resolved quickly with the correct department and rescheduled.
  • Develop knowledge of all customer systems/portals
  • Communicate with customers, suppliers, contractors, and team members politely and professionally always.
  • Deliver an efficient, friendly service.
  • Identify and report growth opportunities within the team

Skills and Experience

  • Office experience
  • Telephone etiquette
  • Computer literate
  • Highly organised and selfmotivated
  • Excellent problemsolving skills
  • Comfortable communicating with customers and suppliers
  • Attention to detail.
  • Excellent telephone manner
  • Full Driving Licence.
  • High attention to detail.
  • Microsoft Office experience.

Benefits

  • Competitive salary and performancebased bonuses.
  • 25 days of holiday.
  • 24/7 therapy.
  • Comprehensive benefits package, including health, dental, and retirement plans.
  • Ongoing training and professional development opportunities.
  • A dynamic and collaborative work environment.
  • Opportunities for career advancement within a growing company.
  • Free onsite parking.

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£30,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • Onsite parking
  • Private medical insurance
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person


Reference ID:
Customer service role
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