Network Support Lead - London, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Service Care Solutions are looking for a Network Support Lead to work on a Hybrid basis for a Government entity in London.

The Networks Product Manager is responsible for the product(s) within their scope, key responsibilities include:

Managing the product through the product lifecycle including discovery, alpha, beta, live states and decommission in line with the product roadmap as set out by the Senior Networks Product Manager.
Ensuring the quality of their product, including continuous service improvement, ensuring that they meet the needs and expectations of the wider business.
Building ITSM policies and processes into the ways of working for the product, working with ITSM practitioners to ensure compliance.
Identifying the best processes and delivery methods to use, including for measuring and evaluating outcomes.
Supporting technical colleagues to manage and visualise the outcomes, prioritise work and meet the agreed minimum viable product, print and scope.
Providing timely progress reporting through the product lifecycle up to the Senior Networks Product Manager to ensure the team is working towards the relevant service standards.
Collaborating with Service Partners, user researchers and engineers to understand the users needs and desires, prioritising and defining approaches to understanding the user stories.
Anticipating problems and implementing mitigation's to defend against them, articulating problems and helping to resolve the problems.

Current SC Clearance is require for this role.

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