Senior Service Designer - London, United Kingdom - Cyber Duck

Description

Your Mission:

Together, we transform digital. Now, we're looking for you - our new Senior Service Designer.

You'll have the opportunity to work with a top-notch team including our Project Management Office (PMO), UX Designers, Software Developers and Marketers.

About Cyber-Duck:

For over 15 years, Cyber-Duck has delivered impactful change for our clients' complex websites and digital strategies.

We combine innovative strategic planning with content, UX, creativity and technology to deliver meaningful results all over the world, at scale.

Cyber-Duck is a specialist digital transformation agency that works with brands such as Sport England, College of Policing and Bosch.

Your Manager:

You will report to the Design Director.


Where is it based?:

We are hybrid.

If you are based in the UK we will want to meet-up once every month or so and you are more than welcome to drop in to our Hertfordshire HQ or Holborn office.

What you'll do:


You will:

• Facilitate collaborative workshops and meetings with our teams/clients/partners to support service design.
• Be an advocate for user research, and ensure services meet the needs of users, even if it means challenging the brief or assumptions made.
• Analyse and audit existing services to identify opportunities to improve them.
• Pragmatically identify the best methods for service design and communicating ideas and solutions based on the needs of the project.
• Create and iterate service blueprints and service maps that effectively communicate opportunities for improving services.
• Provide guidance and support for how to interpret and use service designs practically.
• Foster strong relationships with our team, and stakeholders across our clients/partners, especially with senior stakeholders to gain buyin.
• Support and involvement in user research and interaction design, where needed.

What we are looking for:

We're looking for applicants with skills and experience in the following areas:

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  Human-Centricity: Expert knowledge of user-centred design practices.

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Craft: Strong experience in leading service design effectively using well-crafted service blueprints and service maps across complex projects that have required good communication and facilitation skills.
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Insight: Experience with articulating service designs in coherent, understandable formats, which can be backed up with research.
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Orchestration: Experience working with senior client stakeholders and building excellent relationships.
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Collaboration: Experience facilitating workshops and collaborative design exercises, ideally using Miro.
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Methodology: Expert knowledge of agile delivery methodologies and experience working within and leading agile teams. It would be a nice to have if you have experience with GOV.UK Service Standards and successfully passing service assessments.
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Presentation: Experienced at confidently and charismatically presenting ideas or solutions that teams or stakeholders buy into.
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Challenging and Aligning: Highly proficient at working with stakeholders to create a culture of alignment, even if it means challenging existing thinking.
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Planning: Able to self manage priorities and plan the most effective way to deliver service designs successfully in collaboration with other team members.
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Accessibility: Knowledge of accessibility best practices.


What are the benefits?:

If you are based in the UK, these are some of the benefits you can expect to enjoy:

• 28 days annual leave as standard (including bank holidays), along with 1 extra day for every year of service and additional time off over the Christmas break
• Pension contributions
• Private health insurance package
• Life insurance
• EMI share option scheme