IT Support Technician Apprentice - Basingstoke, United Kingdom - QA Ltd

QA Ltd

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:

We design and build network infrastructures and provide IT support services to small and medium companies across the UK. We use a range of technologies from Microsoft, Webroot, VMware, TP-Link Ubiquiti, and HP to name a few.

As we continue to grow as a company, we are looking to expand our internal staff count. We are looking for someone to join our helpdesk team.

Overview:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Salary:

£15,000 per annum.

Duties:

What we are looking for:

Desirable skills and experience:

Good technical skills
Excellent Time keeping and Punctuality
An understanding the role of equality and diversity in a business
Ability to work both as an individual and as a member of the team
Ability to use good communication skills to update others
Ability to ask diagnostic questions
Able to work on your own initiative
Ability to multitask
Knowledge of Office365 Administration/Setup
Knowledge of Active Directory
Ability to converse professionally and calmly with customers and ensure we maintain good working relationships.
Microsoft Windows Server 2016/201
Network troubleshooting
DNS/TCP-IP/DHCP
Familiarity with basic network troubleshooting, including setting up WIFI hotspots, diagnosing speed and broadband issues, replacing routers, creating network cables

Personal qualities:

Willingness to get involved and show a commitment to the company's business strategy
Reliable and trustworthy
Excellent team player and willingness to help others
Logical
Excellent listener
Friendly and approachable
Professional and calm
Helpful and considerate ability to foresee problems before they arise
Selfmotivated increase depth of knowledge through selflearning

As well as:

Ability to diagnose, troubleshoot, obtain information, and provide solutions for a good range of technical problems
Able to understand the importance of good customer service and lead by example
An understanding of how downtime can affect the various departments within a business
An understanding of how to document their troubleshooting and diagnostic steps to outline the

- faster resolution of future scenarios

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Holiday: