Medical Receptionist - Bristol, United Kingdom - Hartwood Healthcare

Hartwood Healthcare

Verified Company

Bristol, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HARTWOOD HEALTHCARE

Job Description for Medical Receptionist

Role Summary
To provide an efficient, helpful and friendly point of contact for patients and visitors and act as a focal point of communication between patients, doctors and other clinical staff

Key Responsibilities

Ensure an effective and efficient reception service is provided to patients and all other visitors to the practice
Process appointment requests for the day and future appointments from patients by telephone and in person, ensuring that appointments are booked with the most appropriate clinician
Deal with visit requests ensuring accurate recording of all relevant information
Take general enquiries and telephone messages, passing them accurately and swiftly to the correct recipient
Undertake a variety of clerical duties as determined by need and competency; for example, sickness absence certificates, recalling patients for clinics, scanning letters on to the computer system, adding patient data on to records, processing new registrations etc.
Keeping the Reception and waiting area neat, tidy and stocked
Ensuring daily, weekly and monthly reception administrative tasks are completed in a timely manner
Help and support colleagues as required, including cover for annual leave and sickness
Effectively manage own time, workload and resources
To assist in the cancellation of surgeries due to sickness etc by contacting patients by letter or telephone
Any other duties as required by the Reception Supervisor or the Practice Manager

Other duties

The post holder may, from time to time, be asked to undertake other reasonable duties, with appropriate training and it is expected that agreement to this will not be unreasonably withheld.

Person Specification

Essential

Desirable

Qualifications:

Minimum 2 GCSE's equivalent to Grades A* - C in English and Maths or equivalent experience

Skills & Abilities

Excellent communication and people skills, in particular; good telephone manner; good face-to-face communication skills; accuracy of written communication; the ability to listen; ability to deal with sensitive and complex information

Ability to work effectively both as part of a team and also upon your own initiative

Ability to work within a set of rules and guidelines (and knowing when defer to someone more senior)

Ability to work effectively and accurately under pressure and to prioritise workload

Ability to cope calmly with distressing or emotional circumstances

Experience

Intermediate computer literacy

Prior reception or other experience requiring considerable contact with the public

Previous experience as a Receptionist in General Practice with an understanding of the nature and workings of a GP practice

Good knowledge of medical terminology

Other

Pleasant, friendly, calm and approachable manner

Smart appearance

Job Types:
Part-time, Permanent

Part-time hours: 18 per week

Salary:
£10.50-£11.00 per hour

Benefits: