Project Coordinator - Stafford, United Kingdom - Nuvoli Limited

Description

Project Coordinator & Helpdesk Operative

Nuvoli Limited

Eccleshall, Staffordshire

Salary starting at £22,000 pa

Type Permanent, full-time

About Us - Based from two offices in Staffordshire, we are a small, friendly Telecoms Expense Management firm specialising in auditing and managing customers fixed, mobile and data expenditure. We also offer ongoing management of fixed and mobile telecoms estates including helpdesk support, inventory management, and logistics services. Nuvoli are a family business with family values. We believe that happy colleagues equals happy customers. We also pride ourselves on our high rate of employee retention.


Perks - 1 half day per month annual leave non-deductible, bonuses, birthday annual leave non-deductible and 28 days of holiday excluding bank holidays. Our office is based in Eccleshall and we prefer office based workers however freedom to work at home proportionally can be discussed.

Within this role there will be many opportunities for development and progression into management of your own projects and direct customer facing roles.

_A level of training will be implemented first to ensure that you understand a customer's migration journey and what our area of the business is responsible for, no previous experience in this type of telecoms area is required.

_


Specific Responsibilities
- work closely with the Migrations team to allocate tickets.

• Monitor work streams to ensure all requests are actioned in a timely manner.
• Fulfil customer orders for SIM cards.
• Liaise with customers to resolve customer handset / transfer issues
• Update Nuvoli and customer ticketing systems and databases.
• Monitor responses, carry out SIM orders / send text messages and ensure databases are up to date.
• Liaise with customers to retrieve handsets from leavers.
• Identify and escalate priority issues.
• Manage and resolve customer complaints.
• Produce customer and internal reports.
• Update knowledge by studying and participating in learning opportunities.

Experience and skills

• Some knowledge of the telecoms industry would be beneficial
• Good data entry and typing skills with proficient English language skills
• Ability to carry out Vlookups on Microsoft Excel
• Knowledge of administration and clerical processes
• Effective communication skills (written and telephone)
• Customer service orientation
• Able to work independently
• Strong organizational skills
• Attention to detail
• Highly adaptable
• Ability to work in a fastpaced environment

Schedule Monday to Friday, 37.5 hours per week


Holidays 28 days per annum, excluding bank holidays


Benefits Company health care scheme, pension scheme, flexible monthly half day's leave (in addition to annual leave), annual bonus


Location of work Primarily you will be based from our Eccleshall office, with limited scope for home-working


Salary:
From £22,000.00 per year


Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Onsite parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Ability to commute/relocate:

• Stafford: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Microsoft Excel (required)

Work Location:
In person


Reference ID:
Project Coordinator & Helpdesk Operative

Expected start date: 26/06/2023