Admin Operations Assistant - London, United Kingdom - City Cruises

City Cruises

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services.

We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

Essential Duties & Responsibilities are as follows and are not limited to the following:

Assist in the preparation of all Operations reports.
Prepare and distribute the daily briefing folders.
Assist with the maintenance and scrutiny of the company SMS.
Maintain an operations boat schedule diary.
Assist the Operations Manager and Charters Captain with the allocation of vessels and crew to schedules for tripping and charters services.
Report all incidents to departmental superiors that would bear on outside authorities (PLA; MCA and MAIB) as and when required.
Familiarise with all the services within the company and our trade customers for day to day running on the pier locations.
Ensure timesheets within the Operational department are completed on time and given to payroll department to process in coordination with the correct procedure
Ensure departmental purchases are made in accordance with Company policy.
Help to maintain dry docking and servicing records.
Check and file Captains' log sheets, noting points of concern and reporting to the Operations Manager.
Maintain the Operations office library of vessel files including:
Log sheets
Drill sheets
Repair and maintenance requests
Search and rescue (SAR) documents
Passenger certificates
Safety equipment certificates
Maintain and issue the Operations library of controlled SMS publications and documents, including:
Safety and Operational Procedures (SOPs) manuals
Emergency Procedures Guide (EPG)
Operational memorandums
Navigational Risk Assessments
Generic and individual Passage Plans
PLA notices to Mariners
MCGA Notices to Mariners
Maintain Boat crew qualification and training matrix spread sheet showing:
BML Qualifications held with expiry dates, BML endorsements and expiry dates
Record of required training updates
Medical certification and expiry dates
Any other training needs as required
Maintain records of all external and internal Inquiry reports arising from Operational incidents afloat or ashore.
Maintain records of all environmental reports arising from inspections of vessels or the environment of Cherry Garden Pier.
Assist the Operations Manager with the issue and control of daily briefing folders.
Produce and issue the seasonal tripping schedule.
Monitoring of AIS passenger reporting and recording of passenger number reports from Piers.
Assist with establishing and maintaining accurate KPI reports.
Maintain crew attendance/lateness spreadsheet.
Assist with payroll duties within the department.
Recording of bus ticket sales collected.
Liaise with other departments as required.
Create and maintain any other operational records that arise.
Any Adhoc duties as requested by the Head of Operations or the Operations Manager.
Attend meetings as required by the Head of Operations.

Requirements and Qualifications

Experience of working in busy office environment
Very strong administration skills
Educated to GCSE level or equivalent

Proficient in IT

Microsoft Word, Excel, Outlook and PowerPoint
Able to influence and build strong business partnerships within the organisation.
Have a flexible, cando attitude with the ability to react calmly in a pressurised situation.
Able to own and followthrough on projects required and issues raised.
Excellent organisational and time management skills.
Excellent oral and written communication skills.
Team player but able to motivate self and work independently on own initiative.
Able to work to tight deadlines and prioritise workload.

DESIRABLE