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  • Customer Care Adviser - Teignbridge - Threeuk

    Threeuk
    Threeuk Teignbridge

    1 month ago

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    Description
    Job Description Summary: Provide excellent customer service, resolve queries, and offer solutions to customers in a fast-paced retail environment. Key responsibilities include understanding customer needs, setting high standards for coverage and customer care, and achieving personal and store KPIs.

    Key Responsibilities:
    • Understand each customer and their needs
    • Set the bar on coverage, reliability, and customer care
    • Solve queries for customers quickly
    • Provide amazing experiences that make people feel good
    • Achieve personal and store KPIs
    • Match our products and services to our customers' needs and sell them our amazing state-of-the-art products and services
    • Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
    • Offer solutions to customers with general mobile or network queries

    Benefits:
    • £12 per hour
    • A brand new smartphone on an Unlimited data plan
    • On-target bonus of 25%, paid out monthly based on your store's performance
    • Individual bonus accelerators for high performers
    • Great discounts with our Perks at Work scheme
    • Great training courses and career development opportunities

    Requirements:
    • Experience in a customer-facing role
    • Awesome communication skills
    • Willingness to learn

    About Us: Three UK is a big network for life-changing connections that make life richer. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. We are a Disability Confident Committed Employer.

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