IT Application Support Technician - Trowbridge, United Kingdom - Alert System

Alert System
Alert System
Verified Company
Trowbridge, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Trowbridge, Wiltshire


AlertSystems is a leading supplier of integrated electronic security systems, with an enviable blue-chip client base and a reputation for being an outstanding security service provider.

Due to business expansion we are seeking an enthusiastic, positive and ambitious technician to join our IT support team. In this full time, permanent role you will be providing remote customer support via telephone.


As an IT support technician you will have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk / help desk environment and will be a logical thinker able to demonstrate problem solving skills in a time-efficient manneras well as having a good all round knowledge of IT.


Ideally, you will be educated to A level standard, BTEC or equivalent in an IT capacity and be self-motivated, forward thinking and eager to learn.


Desired skills

  • Previous IT remote phone support experience.
  • 1stline support desk experience.
  • Working knowledge of LAN, WAN, VPN, Firewalls.
  • Experience in fault diagnosis of networking hardware.
  • Experience in supporting Microsoft Windows Server and desktop operating systems (Windows 7, 8, 10, Server 2008/2012/2016).
  • Experience of hardware assembly for example e.g., servers and workstations.

Who would this role suit?
This is an excellent role for an immediately available IT Support Technician who has

  • Selfmotivated, enthusiastic and a 'can do' attitude.
  • Excellent communication skills.
  • Good telephone manner.
  • Sound planning, organising and prioritising abilities.
  • Target focused.
  • Flexible to cope with change and be proactive.
  • Ability to work well individually or as part of a team.
(No agencies.)
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