Customer Service Advisor - Norwich, United Kingdom - Optima Health

Optima Health
Optima Health
Verified Company
Norwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Service Advisor


Location:
Norwich, NR4 7GJ


Salary:
£19,305


Contract Type:
Permanent


Hours:
Full time, Monday to Friday


About Us
The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services.

Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients.

Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.


Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager.

One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.


Role Summary

Main Duties and Responsibilities

  • Provide a confidential reception service for therapy services including but not limited to the receiving of referrals for clients, scheduling appointments and / or liaising with therapists, associates, and contract managers.
  • Prepare accurate records and referral information for finance purposes and effectively liaise with the Finance Officer.
  • Enter, retrieve, monitor, and supply information in accordance with GDPR regulations.
  • Contribute to the effectiveness of workflow through planning and organising own work schedule, attendance, obtaining and organising the necessary information and resources.
  • Actively review and manage all counsellor documents to ensure insurance, counsellor qualifications and BACP accreditation is up to date.
  • Promote, monitor, and maintain a healthy, safe, and secure working environment, ensuring compliance with any legal and/or regulatory requirements, maintaining accurate documentation, and reporting any concerns.
  • Maintain the confidentiality of information about clients, counsellors, and other business in accordance with professional codes of conduct and relevant legislations such as the General Date Protection Regulations
  • Maintain business confidentiality in line with Healthwork policies and procedures.
  • Lead by example and be an inspirational role model for the Optima Health values
  • Promoting and delivering Optima Health's Workplace Wellbeing Plan across all employees within the Resource Optimisation Structure
  • Some travel may be required
  • Carry out other ad hoc tasks commensurate with level of responsibility as requested

Experience, skills and knowledge required for the role

  • Previous Administration experience
  • Highly motivated individual, willing to coordinate tasks with a closeknit team while also being able to work independently when needed.
  • Able to take the initiative and prioritise workload.
  • Excellent communication and problemsolving skills.
  • Have a 'can do' attitude.
  • IT literacy: Able to confidently use MS Word, Excel and Outlook.

What Can We Offer You?

  • Excellent training and development opportunities
  • 25 days annual leave + Bank Holidays
  • Employee discounts with big brands through Perkbox
  • Eye care test vouchers
  • Flu vaccination
  • Buy and sell holiday scheme
  • Share save scheme
  • Fantastic pension scheme
  • Life assurance
  • Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._
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