Caseworker - Stevenage, United Kingdom - Hertfordshire CC

Hertfordshire CC
Hertfordshire CC
Verified Company
Stevenage, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Advert Information Job Title**:
Caseworker


Location:
Countywide, based at Farnham House Stevenage

Starting Salary:
£27,344 with the opportunity to progress to £30,151 Pay Increase Pending


Hours: 37 per week


Contract:
Permanent


Diversity:
We are an inclusive employer and value a diverse workforce


The Hertfordshire Home Improvement Agency (HHIA) has an exciting opportunity for a caseworker position to work in a progressive and dynamic team.

We are looking to recruit an outstanding, enthusiastic and organised person, with excellent communication and negotiation skills.


Hertfordshire Home Improvement Agency (HHIA) is part of an innovative amalgamation of resources from 6 Districts to provide a service that supports the independence of residents.

The successful applicant will be required to provide a countywide service. The applicant will need to have experience of working with older people and/or people with disabilities. They will need to demonstrate a genuine commitment to always providing consistently high-quality standards.

The applicant will also be required to communicate with a wide and varied customer base and liaise with internal and external partners and with the various organisations involved in delivering key customer services.

The HHIA is seeking to appoint a highly organised individual with a strong customer focus.

The caseworker will be responsible for visiting clients in their home, ensuring that all paperwork and

completed and carried out appropriately. Where necessary, they will assist customers to

services where HHIA grants or discretionary funding is not available.


The purpose of the role is to ensure that you provide high quality, effective, efficient and appropriate services to all clients and customers in accordance with policies and procedures and to work as part of a team to ensure the service needs are met.

You must have the ability to demonstrate a commitment to the delivery and development of the Hertfordshire Home Improvement Agency, along with having knowledge of the following:

  • Welfare Rights and Benefits
  • Financial Assessments and Processes
  • Systems, Processes and Procedures necessary to support a busy office
  • Private Sector Housing Programmes and Adaptations for Disable Children, Adults and Older People
  • Knowledge of the Disabled Facilities Grant (DFG) and supporting legislation

Tasks you will be required to complete will include the following

  • Caseworker Home Visits and Telephone Reviews
  • Ability to gather required financial information and complete financial test of resources (means tests)
  • Providing advice and support to customers and partners
  • Ability to work on own initiative, whilst managing own workload/ caseload to ensure deadlines and targets are met
  • Assist in the administration of Disabled Facilities Grants from receipt of the initial referral to completion of works
HHIA will help you develop your career by providing development and support whatever your level of experience

We are a small, friendly and supportive team. Every day is different and presents challenges and rewards.


Job Reference:
HCC23383
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