Consumer Research Manager - Leicestershire, England

Home. There's no place like it. · And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive c ...

Job description

Home. There's no place like it.

And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too

.

We are the UK's Number One homewares retailer offering c85,000 products building a consumer-focused total retail business that delights customers through our multichannel operatio

n.We are ambitious in our plans to drive further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forwar

d.

Are you looking to play a lead role in the Insight & Analytics transformation journey of a successful and fast-growing omnichannel retailer? It's an exciting time at Dunelm, the UK's biggest homewares brand, as we continue on our mission to be customer obsessed, this is an important role helping to bring our customer to life for our stakeholders, make sure they're represented in business decisions by putting the customer at the heart of everything we

**do.

What you'll be doi**

• ng:

Lead & manage research projects independently, including identifying, briefing and managing external agencies to provide relevant and actionable consumer and market insight to teams across D
- unelmManage our new Brand Tracker, ensuring key campaigns, category performance and master brand performance are tracked and insights communicated to the relevant stakeho
- ldersEnsure our customer segments are represented across all relevant projects, providing clarity on target customer segments and actionable insights to guide our str
- ategyPartner with all areas of the business to define research objectives to support strategic plans, providing expertise on methodologies to obtain the insights required to drive business str
- ategyEnsure best practice is followed and that we are using innovative research techniques to drive unbiased, actionable customer ins
- ightsOwning and managing the business wide bi-weekly consumer insight
- packManagement of various research tools including quick polls & survey platforms etc including dissemination of re
- sultsAssist the Team Lead in setting up & management of a new customer panel & customer closeness prog
- rammeSupport Team Lead & designated analyst with CSAT programme manage

**ment.

What we'll look for in**

• you:

You have extensive experience working in customer research, with an in-depth knowledge of different research techniques and experience of conducting primary research & managing 3rd party a
- genciesA proficient and capable storyteller, able to combine data and customer research to present a comprehensive view of customer behaviour and preferences, presenting outputs in an engaging and impact
- ful wayComfortable simultaneously managing multiple projects, agencies, and stakeholder
- groupsCollaborative, creative, curious and customer focused, with a passion for making an
- impactProactive and enthusiastic about leading, owning and continuing to build a valuable and high profile area of the b
- usinessStrong communication and interpersonal skills, with the confidence and ability to talk to business partners at all

**levels

What is in it**

• for you

Competitive Bas
- ic SalaryUp to
- 15% bonusLife Cover (3x you
- r salary)Dunelm Discount Card of 15% (across our 100k+ products, including sal
- e items)Sample sales days exclusively for Dunelm c
- olleagues5% Pension (Company) 4% (
- Employee)25 days holiday + Bank Holidays + 1 day for Birthday +1 day for Charity + 1 day off for movi
- ng house.Bupa - Healthcare -
- Cash planAccess to online discounts at various other retailers and organ
- izations.Flexible hybrid working with a base in Leicester

or London

And

many more