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IT Technician - Cardiff, United Kingdom - Fresh Recruitment

Fresh Recruitment

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Main Tasks and Objectives

1st and 2nd line desktop support to resolve systems issues raised within the business by the management team and users
Provide consistent and prompt IT support for internal and remote users, and keep them informed of progress until the system issues are resolved
Provide basic server support and monitor all servers to ensure optimum performance for the business
Carry out "Active Directory" tasks including user accounts, groups and computers
Provide support on the 'Metrix' management system (training will be provided)
Install, assemble and configure computers, monitors, network infrastructure and peripheral items
Instruct staff in the use of standard business and administrative software e.g. Microsoft Office
Maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required
Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service
Be part of a team to deliver technical training to engineers
Liaise with 3rd party suppliers

Experience

Supporting Microsoft Office products
Supporting Windows 710 and 365, including installation, configuration and upgrades
Networking experience
Active Directory experience
Experience of antivirus technologies
Experience of backup technologies
Experience of Exchange 2010, Server 2008 and 201
Experience of installing, configuring and assembling computers, monitors and peripheral items
Experience of troubleshooting printers

Cardiff based a.m. to 5.30 p.m hour week, hour for lunch) plus supporting issues at weekends

HR Officer