Account Admin - Northamptonshire, United Kingdom - Resourcing Group

Resourcing Group

Verified Company

Northamptonshire, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Delivering the exceptional, every day
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Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
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Our promise to our people: a place to work where you can thrive and be your best every day.
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Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
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Our culture - our core values and how we behave:

We are one Mitie:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

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We are built on integrity and trust:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
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We go the extra mile:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
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Our diversity makes us stronger:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
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Our customers' business, is our business:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

Build and maintain effective professional customer relationships and communications
First point of contact for Customer
Answering all incoming calls with a professional manner
Help manage customer service delivery and communications as part of the service department
Communication and liaison with the service team, engineering team, projects team, subcontractors and equipment suppliers
Updating relevant customer records on system database
To ensure that the client is fully updated at all times via Portals in relation to where we are with every service job
Working closely with relevant helpdesk in order to help keep the customer updated
All admin duties completed within timely manner
Respond to any client queries relating to job updates

Resourcing Group is acting as an Employment Business in relation to this vacancy.