Customer Support - Staines-upon-Thames, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Staines-upon-Thames, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Previously worked in a Customer Support environment?

Do you have excellent Excel skills and confident using spreadsheets?

Available for immediate start and can commit to the role on a temp basis?

A returning client of mine have expanded yet again and are on the hunt for their next Customer Support Advisor.

Your role will include:

Generate weekly and monthly KPI Reporting
Resolve customer issues quickly and easily
Liaise with other departments in order to provide the best customer service
General administrative tasks
Must have excellent Excel skills and be confident in using spreadsheets
Excellent customer service skills with the ability to present and articulate verbally and written information to customers.
Be able to work under pressure and prioritise own tasks
Be calm under pressure of deadlines to ensure accuracy is not lost in favour of speed
Possess excellent Outlook and Excel skills alongside a working knowledge of PowerPoint and Word.
Confident in dealing with internal and external customers in a polite and professional manner, especially when there is a difficult situation to deal with.
Previous customer service experience, either within a call centre environment or a customer facing role, would be advantageous

Please note this role is office based 100% of the time. My client have recently upgraded their offices due to exciting growth and are continuing to grow.

Salary between £23,000 - £26,000. Mon to Fri 09:00 - 17:30