Special Assistance Agent - Christchurch, United Kingdom - Bournemouth International Airport

Bournemouth International Airport

Verified Company

Christchurch, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Special Assistance Agents_

Our Special Assistance agents put customer service at the heart of their everyday work.

The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably.

We want passengers to enjoy their time at the airport, reassured that they are being well cared for by our colleagues.

We aim to provide a personalised service by capturing accurate passenger information, while being flexible and sensitive to any changes in their requirements.

The Special assistance agent role is varied and challenging, day to day you'll be responsible for:

Taking care of passengers with special access assisting them with their baggage and personal effects
Determining the level of assistance required for each individual passenger
Explaining the process to the passenger and assisting with any queries
Complying will all relevant safety procedures
Assisting passengers throughout the airport and on/off the aircraft, utilising wheelchairs and other equipment
Providing manual lifting assistance as required.

This role requires you to be on your feet for long periods of time.

No previous experience is required as we pride ourselves in offering full training which includes classroom and on-the job training; however, you do need to have:

Excellent communication skills
Have a passion for delivering excellent customer service, with a high level of care and attention to customers.
This is an active role that requires you to be physically fit and to be able to manually lift passengers with restricted mobility into their seat
Ability to speak and understand the English language (an ability to speak an additional language would be desirable)
An ability to deal with difficult and challenging situations.
A willingness to work in inclement weather
Your own transport to enable you to travel to the Airport at times when public transport is not available (this is very limited)
Be fully flexible to cover a 24/7 operation which will include nightshifts, early mornings, weekends and bank holidays. Shift lengths varying between 412 hours.

Contract Information:

You'll need to adopt a flexible approach to your working hours as we operate a shift-based operation which includes early mornings, evenings, weekends and bank holidays.

Shifts may vary in length depending on the demands of the Operation.

What's on offer
Competitive Pay

Starting rate of pay is £10.42 per hour, £16, Pay award pending for April rate will rise to a minimum of £10.65 per hour - £16,614 per annum for a 30 hour week once pay negotiations have concluded.

Free on-site parking whilst on duty

Discounts on Fred Olsen Holiday

Discounts with Airport retailers including the Navigator Restaurant and regular employee sales at World Duty Free

Life Assurance

Cycle scheme

Comprehensive training package and Fantastic career development opportunities

Full uniform provided

Job Types:
Part-time, Permanent

Part-time hours: 30 per week

Salary:
From £10.42 per hour

Shift: