Production Team Leader - Northampton, United Kingdom - Novacroft

Description

The Role
As the Production Team Leader, you will be responsible for planning, coordinating and
controlling all aspects of the production process to ensure that targets are achieved and
products are delivered on time, within budget and meet the required quality standards.

Your role is hands-on, so you will be an all-rounder with the ability to roll up your sleeves to support the team to achieve targets.

We seek a Team Leader with production management experience and great people
leadership abilities. You will lead a team of 5 FTE, growing to circa 15 FTE during peak
periods.


Responsibilities

• Coordinating, planning & managing a team of production operatives on a daily basis

to ensure travel cards are produced on time and to budget and that quality standards
and targets are met.

• Consistently meet daily & weekly targets across all areas of production.
• Stock Management for the department, ordering the resources that are required and

ensuring stock levels remain adequate.

• Ensure that the production will be cost effective by estimating costs and negotiating

with suppliers.

• Responsible for equipment maintenance, ensuring it is cleaned & cared for in line

with manufacturers' warranties and liaison with relevant key suppliers to maintain
equipment efficiency.

• Responsibility for all aspects of quality control within the production team.
• Responsibility for developing the production operatives skills and knowledge, and

ensuring production consistency within the team.

• Interviewing, training and motivation of new and existing team members.
• Managing time keeping, attendance and holiday records.
• Reviewing performance, identifying training needs, completing regular 121's and

managing the performance of team members through the performance management
process (MAP reviews).

• Collate and analyse data, generate production reports and communicate

performance with internal and external stakeholders.

• Seek to continuously improve processes, systems and reduce overall running costs.
• Ensure standard operating procedures are adhered to, reviewed/updated on a

regular basis and follow document control procedures

• Proactively resolve internal or external complaints/issues to satisfactory resolution in

a timely fashion.

• Act as Incident Manager for the department in the event of a major incident which

impacts on production operations

• Conduct regular supplier reviews with critical/key suppliers to ensure organisational

resilience and business continuity. Ensure any remedial actions are fully
implemented.

• Ensure compliance to required legislation standards (ITSO, ISAMS, ISO 9001,

ISO27001, ISO14001 & Health and Safety)


Skills & Experience:

Essential

• Proven experience in successfully managing a Production team.
• Understanding of quality standards, data protection and health & safety.
• Experience of reporting on key production metrics.
• PC Literate with experience of using Word & Excel.
• Good communication skills.
• Attention to detail.
• Ability to handle changing priorities and use of good judgement in stressful situations.

About Novacroft

Novacroft is a People-First organisation specialising in customer experience transformation for clients in central and local government, charity, education, transport and retail.

We work with clients who are the biggest names in their sector to provide end-to-end
software development, smart card production and customer service.
Our mission is to provide you with a career growth pathway that will enable you to seize the future of work opportunities, avoid the perils of the 4th Industrial Revolution, and help
Novacroft positively impact our local and global community.


Benefits

• Competitive salary between £25,000 £30,000 per annum
• Autoenrolment pension
• Access to Novacroft's bespoke rewards scheme, which includes highstreet retailer

and gym membership discounts

• Access to our Employee Assistance Programme (EAP)
• 23 days paid holiday increasing to 28 days with 5 years service + statutory public

holidays

• Your birthday off work in addition to your annual holiday entitlement
• Paid time out for volunteering
• To be part of a uniquely peoplefocused business and a supportive, sociable team.

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£30,000.00 per year


Benefits:

• Onsite parking

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Northampton, NN6 9BX