Customer Liaison Officer - Hertfordshire, United Kingdom - Fawkes & Reece

Fawkes & Reece
Fawkes & Reece
Verified Company
Hertfordshire, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Hertfordshire


Salary:
£21K- £25K per Year


Contract:
Permanent


Type:
Full Time


Reference:
CLODX_


Posted:
March 28, 2023

Customer Liaison Officer

12 months Fixed Term Contract

Upto £25k

Hemel Hempstead office based

8am-5pm Monday-Friday


MUST HAVE SOCIAL HOUSING EXPERIENCE


Fawkes & Reece are currently working with a large contractor in recruiting of a Customer Liaison Officer to be based in their head office in Hemel.


Your will look after the following;


Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary on a daily basis.

Reviewing jobs on Dynamics and feeding back into reports as well as raising any risks to Operational Management.


Ensuring all appointments booked are met on time with correct allocation, operative and materials required and subsequent jobs booked with residents updated at all times to ensure a positive customer experience.


Duties include;

  • Monitor allocations of work when cancellations occur (no operative should be waiting longer then 15minutes).
  • Operative Follow on jobs
  • Ops will call from site and job to be offered and booked with resident. Operatives not to leave site without speaking to you.


  • Operative no access

  • Op will call from site, planner to confirm resident is not at the property (call tel numbers) and provide new appointment date to be left through door/postbox
  • Allocation of recalls
  • Plant Hire and returns
  • Materials coordination as and when required. Advising engineers / supervisors.
  • Bookin authorised VO's/Quoted FOWs (passed via admin team and authorised by Operations team)
  • Booking/reallocating operative annual leave, sickness, training, TBT, van breakdown etc.
  • Subcontractor updates & diary management.
  • Updating Dynamics with notes of action etc
  • Cooperating with the planning supervisor and teammates as and when required
  • Working with other teams/operatives/Subcontractors to cover another planner / call Centre advisors' AL, sickness and at busy times of the day
  • Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.
  • Assisting with the Centre as and when required.
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