Debt Recovery Expert - Sale, United Kingdom - Verastar

Verastar

Verified Company

Sale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Recoveries Specialist you will be responsible for the management & assessment of customers who are eligible for third party Debt Collection Agency (DCA), Legal and/or Enforcement action.

This follows the early arrears and disconnection process and is applicable for those customers accounts that are in a severe delinquent status contributing the company's bad debt charge in the P&L.

Our goal is to prevent any legal action being taken against a customer unless there is no other alternative.

The process is managed in such a way as to give the customer the opportunity to resolve their overdue balance prior to formal proceedings as the team seek to find the best possible customer outcome.

What you'll be doing

Onboarding customers via our 3rd party DCA panel the agent will be responsible for liasing with multiple dedicated DCA's on a daily basis.
You'll be resolving any queries/disputes provided by DCA in a timely manner with a degree of accuracy and quality
You will be responsible for compiling evidence packs or supporting witness statements.
You will need to support the recoveries colleagues with highly complex cases.
You will be liaising with Enforcement agents to support recovery
You will be supporting invoice approval process for DCA/Legal Partners, ensuring charging is correct and that all activity complies with company policy, regulatory standards, GDPR and quality procedures

We're looking for people that have

Strong communication skills written and verbal
Understanding of Legal Debt Recovery Process
The selfawareness to identify own development needs and the desire to continually improve both self and the team
A confident and concise communication style.
Strong numeracy skills

Experience

Two years' experience working in a debt recovery or collections role with specific knowledge in litigation and enforcement.
Experience of working in the Utilities sector, highly desirable
Experience in complex dispute resolution.
Demonstrate an indepth understanding of the debt recovery process
Experience in the sensitive delivery of difficult messages.
Relatable and positive experience of working in a fastpaced transforming organisation

Qualifications and other requirements

Industry Experience: Information Technology, Utilities and/or Service provision; preferred
Expert in the effective use of Microsoft (Word, excel PowerPoint); essential.

In return for your hard work, you'll get

25 days holiday with the option to buy and sell more
Discounts at 100s of high street and online stores
Free Life Assurance, Cycle to work and travel loans for people wanting a greener commute
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

Amazing onsite facilities, such as free onsite gym, free parking, subsidised café and to top it off an onsite subsided bar for afterwork drinks, quiz nights and social events
Hybrid working option to work two days from home if you choose
Access to our awardwinning training and development programmes
Opportunities to get involved in charity fundraising and volunteering days through our giving back movement

Our newly refurbished HQ is based in the heart of Sale Moor Village next to Sale Water Park.

We're only a stone's throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre.

We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.