Helpdesk Specialist 022409 - London, United Kingdom - Playtech

Playtech
Playtech
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description


Playtech is the gambling industry's leading technology company, delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo and poker.

It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE.

Playtech, ONE delivers data-driven marketing expertise, single wallet functionality, CRM, and safer gambling solutions across one single platform across product verticals and across retail and online.


Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain.

Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries.

Playtech has in total c.6,300 employees across 24 countries and is headquartered in the Isle of Man.


Job Description:


Professional Requirements

  • Excellent knowledge of Windows 10 and
- at least 2-3 years' experience

  • Knowledge of MacOS operating systems advantage
  • Good understanding of Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
  • Practical knowledge of Computer Hardware and Maintenance
  • Good understanding of TCP/IP, Network elements and services, Wireless and VPN environments
  • Contribute to Documentation, KB, manuals, monitoring
  • Knowledge and experience in cloud solutions (Office365, Azure)

Interpersonal Skills

  • Excellent communication skills, verbal and written.
  • Excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly.
  • Ability to prioritize tasks and maintain/improve SLA
  • Selflearner, ability to learn and adopt new technologies
  • Selfmotivated, cando attitude
  • Customer orientated
  • Ability and willingness to grow in the IT field, adopt knowledge and use it.
  • Ability to take responsibilities

Qualifications:


Responsibilities

  • Be part of global IT team and participate in global company wide projects.
  • Provide tier 12 support for end users on local and remote sites.
  • Work with service desk ticketing system.
  • Track and Keep IT assets inventory up to date.
  • Installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
  • Troubleshoot network issues.
  • Contribute to corporate IT wiki portal
Additional Information

About our Office
Our Flagship London UK office is based in the heart of High Holborn, London.

Just minutes from Oxford Street and the famous West End, opened in 2019, bringing all the Playtech London teams together under one roof for the first time.

We offer a stimulating work environment in a state-of-the-art, purpose-designed space that houses more than 300 employees across a diverse range of teams and functions, including Marketing, Account Management, Consultancy, our Bingo and Sports product support teams and safer gambling specialists BetBuddy


Our regular benefits include free fruit, tea, coffee and soft drinks throughout the week, plus regular "Happy Friday" drinks, Summer and Christmas parties and other social events.

Playtech also offers various other benefits after a full year of service.

When you join Playtech, you join a global family
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