Trainee Scheduler - Derby, United Kingdom - Sapphire Utility Solutions
Description
Who are we ? And Why you should work for us
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.
We provide award winning services to the Cleanwater, Wastewater, Gas, Digital Networks and Highways Sector and are passionate about working alongside our clients ad partners to maintain the utility services essential to modern life.
Recognising the business ethos to be a catalyst for change, we have recently been named 'Most Innovative Utility Company 2021'.
We are passionate about sustainability, delivery, innovation and safety, as well as taking care of our employees and upskilling them to be professionals in their area of expertise._
About the Role - Trainee Scheduler
As a trainee scheduler you will be given training to effectively plan and coordinating work of the Operations teams throughout a designated area.
Hours of Work 40 hours a week over a 7 day shift period
Shifts are 7am - 4pm and 2pm - 10pm 2 weekends in 4
Responsibilities - but not limited to
- You will schedule work orders in accordance with SLA's whilst optimising travel routes and increasing productivity
- You will provide customer service to both internal and external customers via telephone and webchat as / when required for example to update customers on the likely arrival time.
- You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- You will ensure that all the client and operational requirements are met in a professional and efficient manner. Out of hours this may include keeping the client and Customer Solutions Plus Management team informed of any ongoing incidents or events.
- You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction
- You will provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- You will ensure that safety issues are reported in line with Company procedures
Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role its just as important to have employees with a positive and caring attitude or those who are looking for develop further and grow with the company.
We treat people equally from all walks of life and welcome hard working individuals who want to become part of the Sapphire family.
Knowledge skills experience and qualifications- Excellent Customer Service Skills
- Clear and concise speaking skills
- Excellent Listening Skills
- Competent in IT, Accurate data entry
- Team Player but work autonomously
- Ability to Multi Task
- Ability to work to deadlines
- GCSE English and Math
In joining the Sapphire Family you will be working as part of National Award Winning Utilities Organisation who recognise a good work ethic and positive attitude.
We offer:
Competitive Salary
Pension
Death in Service x 2
Employee Assistance Programme
Perk Box - discounts and benefits
Holiday Allowance 24 days + bank holidays
Subsidised Restaurant
Car Parking
Salary:
£22,500.00 per year
Schedule:
- Day shift
Work Location:
One location
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