Operations Assistant - London, United Kingdom - Hero Labs

Description

Our talented team is dedicated to making a meaningful impact by optimising operational processes, conserving natural resources, and delivering outstanding service to our users.

As we continue to grow, this role will be instrumental in ensuring the smooth functioning of our day-to-day activities and supporting the expansion of our operations.

This position offers great potential for personal and professional development, and offers significant scope for progression within Hero Labs, by allowing you to gain valuable experience in general business operations and administration together with close collaboration across different teams.

If you are eager to make a difference and are keen to thrive in an operations-focused environment, we welcome you to join our passionate team at Hero Labs.

Reporting to the Head of UK Operations, you are responsible for the execution of day to day UK business operations and office management.

• The first point of contact for customer support, providing exceptional endtoend customer service across all support channels, and acting as the voice of customer support within Hero Labs.
• Take charge of general office management, such as IT equipment, dealing with building facilities, managing deliveries, office planning, bookings for travel / meeting / events, and other UK office administrative tasks.
• Provide comprehensive support to the Senior Leadership team, including handling adhoc tasks, conducting research, coordinating meetings, preparing reporting/materials, and offering general administrative assistance.
• Assist in optimising operational workflows, identifying opportunities for process improvements, and implementing solutions to enhance overall efficiency, including the development of improved Standard Operating Procedures (SOPs).
• Act as the coordinator for inventory management including shipping of samples to clients, reporting on inventory levels etc.
• Collaborate with crossfunctional teams to ensure smooth daytoday operation across business functions.
• Act as the central coordinator of shared document and team spaces including Google Drive, Notion and other software platforms.
• Assist in the onboarding and training of new team members, as well as supporting the exit of staff leaving the company.
• Participate in special projects and initiatives as assigned, leveraging operational expertise to drive successful outcomes.

• Tech savvy you have a good understanding of software, digital tools and platforms, and passion for technology that makes a difference.
• A learner you strive to develop a comprehensive understanding of our products and services, becoming an expert and acting as a champion for our offerings. Equally, you love to learn new skills and take on more challenging responsibilities and to prove yourself.
• Strong interpersonal skills you possess strong written and verbal communication abilities and are capable of confident and coherent presentation of ideas, reports, and pitches delivered with passion.
• Highly organised you're effective in the management and prioritisation of tasks, organising schedules, and capable of working in an agile environment.
• A fast learner with a cando attitude you may not always have the answers, but you don't shy away from rolling your sleeves up and getting stuck in at the deepend to both learn and deliver.
• An entrepreneurial selfstarter you're someone that loves the energy, freedom and opportunities in a startup technology environment.
• Problem solver you identify bottlenecks and issues before, or as they arise, and come with a solution first mentality.
• Team player teams work well together and achieve more when you are in them.
• You always maintain a professional and positive attitude, embodying excellent communication skills and problemsolving abilities in interactions with customers and internal stakeholders.

• Competitive salary
• Excellent career progression pathway
• 30 days holiday (including Bank Holidays)
• Company Laptop/mobile plan
• Pension scheme