Events and Training Administrator - London, United Kingdom - One to One Personnel

One to One Personnel

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Events and Training Administrator

We are proud to be representing one of the UK's most well-respected membership organisations in the search for an experienced administrator to ensure the successful delivery of learning, events, and compliance products.

This exciting opportunity carries the responsibility to provide day-to-day administration of the product delivery function to meet the needs of members.

As the Production Delivery Executive, you will deliver all event products both virtually and physically. As well as investigating and resolving customer complaints thoroughly and escalating to the appropriate team where necessary.

What is in it for you?

Salary of up to £25,000
Flexible working opportunities
Working 35 hours per week Monday to Friday 9am to 5pm.
25 days annual leave plus an additional day off on your birthday and time off at Christmas
A season ticket loan for travel
Full training and support to get you up to speed
Private healthcare and Pension scheme
Flexible working options
Options to do further training
Bonus Scheme
Quarterly team and charity days
Life Assurance scheme
Enhanced Maternity and Paternity Benefits
Free fruit in the office
A range of discounts shopping, travel, insurance, restaurants, and cinemas.
A fantastic opportunity to develop your career with an organisation well known for its exemplary high standards and professionalism
They are also an equal opportunities employer who are committed to promoting a progressive working environment

Roles and responsibilities

To meet agreed performance targets
Act in accordance with equal opportunities policies and workplace behaviour expectations
Any other business commensurate with your skills and abilities that may be required from time to time
To provide daytoday administration of the product delivery function to meet the needs of members
Deliver all products and events both virtual and physical or a combination of both
Identify process changes and efficiencies that positively improve the member or customer experience
Investigate and resolve customer complaints thoroughly and escalate where appropriate
Maintaining a database of customer information (CRM)
Assist customers with registration or enrolments and check product or service availability
Proven success of working in a customer service or product delivery function
High attention to detail to ensure maximum efficiency and the best customer journey is maintained or created
Can do attitude
A crossfunctional team working ethos is essential for the Customer Service Executive in order to meet the needs of internal and external customers
Excellent communication skills both written and verbal.
The ability to work calmly under pressure and establish ways to level peaks and troughs of activity
Good IT and report writing skills