Implementation & Support Consultant - Cheltenham, United Kingdom - Iress Limited
3 weeks ago
Description
See yourself being part of a large, transformational change? This could be the role for youWho We Are
At Iress, we believe technology should help people perform better every day.
Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.
From the world's most established financial brands to new and disruptive players, we help improve every aspect of our clients' businesses so that they can work better, every day.
Iress is one of Australia's largest technology companies and employs more than 2,250 people across Asia Pacific, North America, Africa and UK & Europe.
Role Purpose
The primary purpose of this role is to provide Implementation and Support services to our MSO V2 clients - this includes being the implementation & configuration specialist throughout all stages of delivery of MSO, through to post go live BAU support of the clients implementation.
Resolving complex issues, defects and queries raised at any phase during the delivery lifecycle, in a timely and professional manner.- Accurate maintenance and housekeeping of incident and bug records using the current incident / bug management software (currently ISC / Jira) - including test recreation steps as and when required- Testing and recreating the defect in the appropriate environment as applicable (whether client raised live / test or Iress raised live / test)- For live incidents, ensure forensic material is collated to assist in the resolution of the incident.
Where any PII information is received from clients to assist incident triage, ensure it is controlled as defined in the Iress GDPR Asset Information register- Developing and maintaining SQL scripts for investigation, configuration changes and live data fix purposes- Provide off-site consultancy to clients for both Implementation and Support areas & supporting other client delivery team members (BCs, TCs, CDMs etc) as and when required- Actively supporting CR impact assessments, continual improvements, standardisation across clients, establishing efficiencies and optimising Implementation and Support processesTo be successful in this role you will
Have ISEB Accreditation in Business Analysis, or equivalent experience.
You will have experience of taking ownership of project tasks and ensuring successful delivery with experience of at least 2 major projects though the life cycle of development and into production.
Able to distinguish and understand the underlying business needs of internal and external stakeholders from their requests.With the ability to critically evaluate information gathered from multiple sources, reconcile conflict and decompose high-level information into a detailed consolidated whole.
Good knowledge of the business technical and software environments, including regulatory regimes.With a detailed knowledge of development processes, deliverables, methods and tools.- Good knowledge of relational databases, SQL, JSON & XML- Exposure to Source Control, Release Management, Testing and Task Management (Application Life-cycle Management (ALM).- Knowledge of Waterfall and Agile development lifecycles and methods.
Why Work With Us?- 8 paid days per year to extend your weekends + 25 days annual leave- State-of-the-art offices- Free on-site gym in our Cheltenham office open 24/7- Equity grants for our top 25% performers- Annual Profit Share when Iress meets its annual profit targets- Casual dress, Hybrid & Flexible work policy- Access to learning and development programs- 3 days' leave per year for charity initiatives- Global 36-hour hackathon- Starting school leave - 8.
Employment Type
Employee
Time Type
Full time
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