Staff Bank Co-ordinator - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

University Hospitals of Leicester NHS Trust
University Hospitals of Leicester NHS Trust
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Leicester, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description

The Staff Bank team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing temporary nursing, locum medical staff and administrative and clerical staff across the Trust.

This involves supporting recruitment & training and managing booking and payment of our temporary workers. We work closely with education and other specialist teams in supporting our workers to feel valued.


If you are enthusiastic, confident and self-motivated, and enjoy working in a challenging, busy but rewarding environment and are looking for something a little different to the usual Monday to Friday, 9-5 job then look no further as you will be a perfect fit for our team.


Previous applicants need not apply


Excellent written & verbal communication and interpersonal skills are essential as you will be communicating with a wide range of people at various levels.

Alongside this, you will need to be a good team player and able to use your initiative, and willing to go above and beyond whilst dealing with frequently changing priorities.


Your work will mainly be telephone and IT based so you should have a customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages is essential.

Full training & support will be offered as developing your career in the NHS is key to our success.


You will be part of a team of coordinators covering a 7-day service so you will need to have a flexible approach to working.

Shift patterns are Monday to Friday working either 8:00-16:00 or 10:00-18:00 and you will work 1 weekend in 4 (8:15-16:15) but this means you get days off in the week to relax.


We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.


Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.


We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do


They are:

  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together


Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.


About the University Hospitals of Leicester NHS Trust: )


To provide a comprehensive, efficient and effective clerical and administrative support for the Staff Bank in relation to the recruitment, placement and payment of Bank nursing, Bank clerical and Locum medical staff.

Being responsive to the workforce plans of the Trust and supports our aim to have the right people with the right skills in the right place at the right time.


To be the first point of contact for visitors; providing a polite, friendly and professional approach and to co-ordinate the delivery of an efficient and high quality service in accordance with Trust employment policies, procedures, employment law and departmental Key Performance Indicators (KPI's).


In order to achieve the key result areas, the post holder will need to be highly organized and must be able to work and communicate complex information effectively with different staff groups while ensuring delivery of efficient clerical processes to support the service needs of the department.

Responsible for being named point of contact for areas requesting bank services.

Responsible for communicating with external providers and internal managers to fill temporary staff requests.

To manage telephone calls into the Helpdesk promptly and efficiently, answering in a courteous and professional manner dealing with them promptly.

To promote a positive and high standard of customer service, greeting staff and visitors in a professional and courteous manner.

To ensure the Bank Office is fully functional and manned during opening hours - 7 days a week.

Support the Staff Bank Team Leader to deliver visits to wards and areas to advise about Temporary Staffing utilisation to help reduce premium expenditure and maximise efficiency.


To liaise with the key members of staff across the Trust on a daily basis to update them of Temporary Staffing coverage.

Responsible for monitoring and supervising bank staff attendance, plus ensuring UHL uniform policy is adhered to and report any adverse
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