Part Time Helpdesk Coordinator - Glasgow, United Kingdom - Anderson Knight

Anderson Knight
Anderson Knight
Verified Company
Glasgow, United Kingdom

3 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

Anderson Knight is recruiting for Part-time Helpdesk Coordinators on a back shift rotation for a well-established company based in Glasgow.


Our role involves coordinating with team members, engineers, contractors, and stakeholders to facilitate the efficient handling of tasks and incidents reported to the helpdesk.

Shift Pattern on rotation (21 hours per week, usually 3 days per week):

Weekdays: 3pm - 10pm

Weekends: 7am-5pm, 3pm - 10pm


Main Duties and Responsibilities:


  • Responding to incoming calls from customers, contractors, and engineers.
  • Initiating outbound calls to our customers, contractors, and engineers.
  • Handling reactive callouts for customers.
  • Recording jobs and incidents for customers.
  • Escalating incidents as necessary.
  • Configuring systems.
  • Communicating effectively and confidently.

Key Attributes and Skills:


  • Previous Helpdesk Experience is essential.
  • Exceptional verbal and written communication abilities.
  • Precision and keen attention to detail is indispensable.
  • Proficiency in multitasking.
  • Essential high level of computer literacy.

Company benefits:


  • 33 days (6.6weeks) paid holiday for a fulltime contract.
  • Free onsite parking
  • Subsidised canteen facilities & vending machines
  • Pension scheme up to 5% matched contribution
  • Companyfunded Healthshield cash plan.
  • Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
If you are ready to embrace this excellent opportunity, please forward your CV with confidence.


Job Types:
Full-time, Permanent


Pay:
£11.90 per hour


Benefits:


  • Company pension

Work Location:
In person


Reference ID:
NM01
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