Medical Receptionist - London, United Kingdom - Crouch Hall Road Surgery

Crouch Hall Road Surgery
Crouch Hall Road Surgery
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Managing a high volume of phone calls from patients and health care professionals Greeting, checking in and booking appointments for patients at the front desk Dealing with repeat prescription requests Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone Advise patients of relevant charges for non-NHS services, accept payment and issue receipts Remaining patient and calm in often stressful situations Scanning, filing and photocopying documents Clerical support to GPs and the wider healthcare team (completing and processing referrals/documents) Understand and disseminate NHS wider policies to patients when requested Undertake any other additional duties appropriate to the post as requested by the management team
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