Digital Support Engineer - New Works, United Kingdom - Virgin Money

Virgin Money

Verified Company

New Works, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
IT Operations

Salary Range:
Up to circa £39,000 per annum DoE

We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits

Customer Banking Services (CBS) sits within IT Operations and is responsible for supporting the bank's Digital Banking Platform.

Our team is responsible for deployments of project changes to iB platform and at the same time providing technical support, maintenanceand improvement of underlying technical estate within all the environments involved in software delivery lifecycle.

This is crucial to our organization's strategy to be a fully digitized bank and to improve our customer experience thus contributing to ourpurpose of Making you happier about money.

What do YOU get when you join Virgin MoneyRed Hot Rewards of course

38.5 days annual leave for all colleagues (including bank holidays and pro rata if parttime).
Up to five extra paid wellbeing days per year.
A 35 hour working week.
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
Market leading Pension.
Private Medical Insurance.
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness.
A digitalfirst colleague experience.
Ability to work anywhere in the UK (where the role allows).

All these benefits are available to colleagues from their first day. Have we got your attention?

This is a very exciting time to join given the continuous delivery of improvements on our Digital estate across tribes and squads which will enable us to deliver on our objective in being a truly agile bank.

This role in a nutshell

As Jr. DBA working in Oracle estate, you'll be learning to manage our databases predominantly used by our Digital Services.
Supporting our iB databases with daytoday maintenance and performance of services through the proactive identification of risk and swift resolution of issues while maintaining excellent customer service.
Defect/Incident/Problem investigation across environments while being supported by Sr. DBA in team. Contributing to resolution of all environmental issues.
Collaboration with other teams and escalating where necessary to the Senior DBAs to ensure issues are resolved within agreed SLAs.
Deployment of code and data as per the playbook and plan.
Participate in lessons learned, supporting implementation of improvements to mitigate further issues arising.
Escalation of any risks/issues to CBS Management Team.
Improving our delivery through innovation, continuous improvement and automation.
Working with project & technical teams to ensure our solutions meet the organization's operational and strategic needs.
Participation in team cross skilling to work towards goal of multiskilled engineers across the team.
Stand in for another DBA where required.

To be successful for this role you'll have or will bring

A desire to learn new skills and continually build on these throughout your time in the team.
Enthusiasm and drive to not only learn on the job by shadowing and working alongside other members of the team but also by selfstudy to continually grow your knowledge and understanding of databases and best practices.
A positive "cando" attitude, desire to grow and learn alongside excellent interpersonal skills.
Passion to learn/upskill in Oracle 12c platform that involves Testing, Environments, Implementation and App Support experience.
Ability to work to challenging timescales and deliver to planned schedules.
Scope to learn monitoring tools, frameworks, and processes (AppDynamics, Patrol etc.).
Evidence of ability to prioritize and carry out multiple activities in a rapidly changing environment.
Good problemsolving skills.
Use and interpretation of information/diagnostic tools.
Technical SME knowledge to internal/external teams of all environments.

We'd love it if you had

Scripting and automation skills.
Any experience/knowledge in RDMS systems.
Familiarity with computer operating systems and database technology (design, software and structure).
Capability of facilitating groups of technical people.
Experience in the Financial Services industry.

We'd really like you to have the skills and experience listed in the "To be successful" section above. However, it's about getting the right person, so we have some flexibility in what we are looking for. The rest is just our wish list, so please don't letthat put you off applying, we'd love to hear from you

Inclusion at Virgin Money

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.