Parts Advisor Apprentice - Ipswich, United Kingdom - BMW Group Retail
Description
Inchcape Ipswich is looking for an Aftersales Parts Advisor Apprentice.Your role
We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Trainee.
The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.
You will be working in a busy BMW/MINI Parts Department.Parts Advisor specific duties include:
- Interaction with both Trade and Retail customers you will be working with customers on a daily basis, both over the phone and facetoface, to provide them with information and to sell them parts and accessories.
- Stock this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
- Computer Systems you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
- Vehicle Service / Sales support you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.
The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training.
The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.
During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme.A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.
Your profile
Successful applicants must demonstrate the following:
- An enthusiasm for excellent customer service.
- An interest in the automotive industry.
- To have good communication and organisational skills.
- To be honest and trustworthy with a willingness to learn.
- To have a positive attitude and work ethic, with a high level of professionalism to represent the BMW/MINI brand.
- To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually.
Desired qualifications:
- English
- Maths
Future prospects:
On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.
Things to consider:
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months as well as virtual classroom training online.
All training costs are covered by the BMW Retailer (travel, accommodation and food).
About the employer:
All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training.
All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training.
The body training facility is located in Milton Keynes.Training provider:
While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Parts Advisor role.
Qualifications to be achieved:
- Level 2 Customer Service Practitioner
- Parts Advisor Certification
- ERR (Employee Rights & Responsibilities) Workbook
Similar searches:
BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive
Retailer
Inchcape Ipswich
Location
Ipswich
Starts
05 Jul 2023
Closes
04 Aug 2023
Brand
BMW, MINI
Contract Type
Permanent
Hours
Full-time
Business Area
Sales / Customer Service
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