Bookings Manager - Bristol, United Kingdom - First Aid Bristol LTD

Description

We are an award winning, friendly, family run business based in the centre of Bristol.

At our core we offer affordable, engaging first aid training courses to both individuals and businesses alike with our focus, always towards the highest quality training and customer care.

Our USP is aimed at providing a uniquely practical experience ofthese vital skills which is both informative and fun.

Since opening our training centre in Bristol 4 years ago we have grown a great reputation and fantastic customer base throughout the Southwest.

To support this growth our network of trainers has tripled, and we now are on the hunt to find the next memberof our team.

This year we have opened our doors in Exeter and by the end of the year plan we plan to open up additional sites.

As we look to expand over the coming year, we are now looking for a dedicated bookings manager to help run the day to day of the business.

Thisis a varied role as you will be helping with all areas of business logistics. From working with customers and processing orders to managing trainers' schedules and staff requirements.

The job role is 5 days per week, Mondays to Friday and based at our office in Old Market. 9am to 5pm.

£25,000 basic full time annual salary.

A monthly, performance related bonus scheme also applies.

We are looking for someone that is enthusiastic to be part of a growing company and someone who is looking to really engage with the role and help us develop it further.

Key responsibilities:

• Maintaining client and leads logs on purpose built CRM system
• Building relationships with clients and trainers
• Diary management, setting up bookings, liaising with clients and our trainer network
• Administering certificates
• Greeting clients on site on training days
• General office administration and on site overseer on training days

Vital Skills

• Excellent customer service and telephone manner
• Great organisation with an eye for detail
• IT LiterateA friendly, can do attitude
• This is not a phone sales job but we do require people to be very comfortable on the phone delivering vital information regarding the services we provide.

Benefits:

• Performance related bonus scheme every month
• Full holiday allowance with added time off over Christmas
• Workplace pension
• Level 3 First Aid training including mental health training
• Option for some home working by negotiation
• Private medical insurance after 1 years service