Customer Service Coordinator - Bristol, United Kingdom - Appeal Home Shading
Description
The Customer Service Co-ordinator role requires you to:
- Keep customers informed of order progress at all times, via verbal, electronic and written formats
- Manage order progression from each step from registration through to survey, manufacture, delivery, payment and installation, including progression of post order/installation, customer queries and communication
- Resolve any issues to ensure prompt manufacture and delivery, reporting of issues to the Installations Customer Service Manager and Operations Manager
- Control, monitoring and management of remedial activity to ensure prompt resolution
What skills and experience will I need to be successful?
You will need to be confident in dealing with customers, articulate on the telephone and an excellent communicator.
You will be passionate about customer service and have:
- Confidence in using in house computer systems to access and maintain computerised records
Job Types:
Full-time, Permanent
Salary:
From £21,500.00 per year
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
N/A
Ability to commute/relocate:
- Bristol, BS3 5SD: reliably commute or plan to relocate before starting work (preferred)
Experience:
Customer Service: 1 year (preferred)
Work Location:
One location
Expected start date: 23/01/2023