Business Support Administrator - Redruth, United Kingdom - iCT4 Limited - transforming the classroom through technology

Description

As our Support Administrator you will play an important part in helping us to deliver a first-class, high-quality administrative service to all customers and clients of Trevenson House and to provide administrative support to iCT4 staff.

Your place of work will be at our offices in Trevenson House, Pool.

Exemplary communication skills are essential to promote positive relationships with all customers and clients.


Objectives:

• To provide a high level of administrative support to the Business Manager, Finance Manager and iCT4 staff in an effective and efficient manner
• To coordinate the company's administrative operations to ensure the administration systems flow smoothly
• To monitor the administration systems, ensuring functionality, efficiency and maintaining accurate data

Tasks:

• Deliver an efficient, professional, friendly, and helpful reception service
• Provide administrative support to clients of Trevenson House and iCT4 staff
• Provide cover for the Front of House Co-Ordinator & manage tenant room bookings
• Trevenson House day to day operations and site building security
• Assist the Finance Manager with accounts payable communications
• Reconcile travel expenditure & expenses for staff
• Assist the Business Manager with the B Corporation accreditation, integrating B Corporation commitments of high standards of social and environmental performance, transparency and accountability into the company ethos and documentation
• Update policies and procedures to ensure information security controls are maintained in compliance with International Organization for Standardization (ISO) 2700
• Track Company Policies and Procedures, ensuring policies are updated and renewed as required
• Track Fleet Inspection Schedule & Record Keeping
• Process ID cards for customers
• Track and update Staff Training
• Administer our Stock Control systems and processes, including "Goods In and Goods Out" procedures
• Ensure health and safety within Trevenson House is maintained
• Provide first aid cover for all Trevenson House users
• Ensure fire safety protocols within Trevenson House are adhered to.
• To be one of the designated Fire Wardens managing fire safety for Trevenson House, including working in association with each tenants own Fire Warden (where applicable) to provide a safe working environment.
• Ensure all enquiries are dealt with professionally, efficiently, and effectively
• Act in accordance with defined policies, procedures and within applicable regulations
• Own your continuing selfdevelopment, undertaking training as appropriate
• To undertake any other duties appropriate to the post

The Person

The post holder will demonstrate tenacity and attention to detail in all they do, thriving in a varied environment where no two days are the same.

The post holder will increasingly become a point of focus in the company, allowing for a consistently high-quality business support function to be developed and implemented.

The post holder will have excellent administration and organisational skills and demonstrate a passion for excellent customer relations. Multi-tasking skills, with the ability to react quickly to the changing demands and priorities is essential.


All employees are responsible for assisting iCT4 to ensure and maintain compliance with ISO 27001:2013 and iCT4's ISMS (Information Security Management System) & ISMS policies and procedures.

Salary:
£22,000.00-£25,000.00 per year


Schedule:

• Monday to Friday

Ability to commute/relocate:

• Redruth: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Expected start date: 01/06/2023