Customer Agent - Blackpool, United Kingdom - Perch Group

Description

Perch Group houses a debt collection agency and law firm, authorised and regulated by the Financial Conduct Authority/Solicitors Regulatory Authority and we're searching for amazing people to join our established and high performing team

You'll be available for the induction programme below, to join our first-class training programme.
- **Tuesday 1st August

• Friday 11th August**Don't worry if you don't have previous experience if you are a selfstarting and driven individual, we want to hear from you, and our customers do too

Our current working patters are rotated between 8.30am - 5.30pm and 9.30am-6.00pm.

We also have part time hours available however please note, our initial training programme will require full time attendance for the first two weeks.

Not only do we offer you a great work life balance and working environment, we'll reward you with a
competitive starting salary of £21,000 per annum (full time) as well as many other great reasons to work with us.

What you'll be doing

• Acting as first point of contact for our customers in arrears, holding conversations to understand the root causes of financial difficulty
• Negotiating affordable and sustainable payment plans, taking into account customers personal circumstances
• Signposting customers to free and independent money advice organisations, or internal support services for assistance on resolving indebtedness or personal difficulty
• Operating in compliance with FCA conduct rules, Consumer Duty principles and broader regulations including the Data Protection Act and GDPR.
• Demonstrating our 'customer first' approach by taking ownership and finding the right customer outcome, first time
• Embracing your own personal development plan, being responsive to coaching and feedback to broaden your skills
• Continuously training and upskilling to understand the endtoend litigation process, providing clear and concise next steps for our customers

What are we looking for?

• Exceptional listening skills
• Negotiating and influencing skills
• High levels of emotional intelligence
• Good technical knowledge, PC literate and a good multitasker
• A positive, forwardthinking attitude
• Good attention to detail
• Inbound or outbound contact centre experience is desired
• Experience of working in a regulated/FCA/SRA environment is beneficial but not essential

What we offer to our employees

• 22 days annual leave, plus bank holidays. Increasing entitlement with length of service
• Buy and sell holidays scheme
• Volunteer Days
• Pension scheme
• Quarterly bonus scheme
• Full induction training
• A clear and defined Career Path for progression opportunities
• Recognised qualifications and apprenticeships
• Regular social and reward events
• Employee Assistance Programme and onsite counsellor for mental health and wellbeing support
• A dedicated ESG committee
• Cycle to work scheme
• On site free parking

ACI-UK and TM Legal are part of Perch Group. We attribute our success to the Perch Group values, embedded through our people, systems and processes.


Passionate. Engaging. Responsible. Creative. Hardworking.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: per week


Salary:
From £21,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Onsite parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Blackpool: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your current notice period?

Experience:

- customer service: 1 year (required)


Work authorisation:

• United Kingdom (required)

Work Location:
In person

Expected start date: 01/08/2023