Apple Developer Academy Partnership Manager - London - Apple Inc.

    Apple Inc.
    Apple Inc. London

    5 days ago

    Default job background
    Description

    We are seeking a Technical Partnership Manager to join our team responsible for the design, implementation and management of IT environments across the world.

    The Apple Developer Academy prides itself on building amazing learning environments that are used by thousands of students throughout the year in both fixed and mobile locations across the globe.

    Description

    This is a diverse role for someone that loves all aspects of technical partner management. Every day will be different:

    • On-site with users to gather feedback;
    • Negotiating contracts for new services;
    • Leading software development teams to integrate products;
    • Writing testing requirements;
    • Managing several concurrent projects of various sizes to the business;
    • Leveraging vendor resources to educate target users effectively;
    • Overseeing custom software development or managing software development teams to create utilities designed to enhance the integration of services into the learning environment;

    Key Responsibilities

    You will serve as the primary point of contact for all partners:

    • Developing a deep understanding of each partner and relationship;
    • Negotiating contracts and resolving issues;
    • Setting, tracking, and reporting key performance indicators with each partner;
    • Manage, deliver, and report on several concurrent projects of various sizes to the business;
    • Lead technical implementations, and regular reviews, between partners, integrators and end-users;

    Technical Management

    You will be responsible for the implementation, operation and support of partner services:

    • Gathering requirements, creating test plans, and success criteria definitions, followed by executing tests to ensure requirements are met;
    • Be thoroughly involved in the up-skilling of both support- and end-user teams on product use;
    • Scope projects to enhance the learning environment and work with vendors on identifying and solving issues;

    Additional Requirements

    You will need to:

    • Communicate proactively with teams, and manage the process of service outages, enhancements and/or integration migrations;
    • Ensure compliance of the technical stack with security, data requirements and regional data protection regulations;
    • Constantly seek areas of improvement;
    • Consultative approach to problem-solving;
    • Work independently and as part of diverse, geographically dispersed teams;
    • Participate in out-of-hour calls when collaborating across different regions and time-zones;

    Requirements

    To succeed in this role you will need:

    • Experience integrating services with Identity Access Management (IAM) platforms (OIDC, SAML, SSO, SCIM, JWT);
    • A thorough understanding of REST API consumption and delivery;
    • Experience negotiating contracts and resolving issues with partners;
    • Experience leading a technical team focused on integrated products;
    • Availability to travel internationally one week per month;

    PREFERRED QUALIFICATIONS

    In addition to the above requirements, it would be beneficial if you also have:

    • Excellent interpersonal skills;
    • Certification/s with development methodologies (Agile, Scrum, Waterfall, etc);
    • Familiarity with project management tools (Atlassian Confluence, JIRA);
    • Certifications in project management;
    • Cloud Security Certification/s;
    • Ethical Hacker Certification/s;
    • Fluency in French, Italian, Korean, Arabic, Portuguese;

    We value diversity at Apple and strive to create an inclusive environment where everyone can thrive. We believe that including people from different backgrounds and perspectives makes us stronger and more innovative. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.



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