Customer Advisor - Norwich, United Kingdom - Thurlow Nunn

Thurlow Nunn

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting a Customer Advisor to join our successful team in Norwich.

You will be responsible for dealing with both inbound and outbound calls, including booking customer MOT's, Services and Vehicle Health Check follow-ups across the Thurlow Nunn Group in accordance with service department lead times.

Reporting to the Customer Contact Centre Manager, you will continually monitor customer satisfaction to identify and address any issues, and ensure accurate records are maintained by regularly cleansing and updating the customer database.

The Customer Advisor will promote relevant products and services to customers, maximising revenue generating opportunities, whilst delivering a positive customer experience at all times.

We are looking for the following:

Experience of delivering exceptional customer service
Strong Telesales skills
Process driven and be able to deliver a consistent service to our customers at all times.
Excellent communication skills with the ability to build strong relationships
A team player with the enthusiasm to succeed
Tenacity
A flexible 'can do' attitude
Competence in Microsoft packages

As a family owned business we have strong values.

You will be expected to represent our family values of:
Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.