Customer Care Administrator - Coventry, United Kingdom - Bridge of Hope

Bridge of Hope
Bridge of Hope
Verified Company
Coventry, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Administrator


Location:
Binley Court, Coventry


Duration: 3 Months (potential for extension)

Hours: 9am to 5pm, Monday to Friday


Resourcing Source Group is currently seeking a dedicated individual to join our clients team as a Complaints and Customer Care Administrator on a temporary basis.


Responsibilities:


  • Provide daytoday administrative support for the Complaints and Customer Care Team.
  • Liaise with external affairs, MPs, and Councillor executives before matters escalate to the Housing Ombudsman.
  • Assist with complaint resolution and maintain high standards of service delivery.
  • Handle administrative tasks related to complaint inboxes, task boxes, and payment processing.
  • Support case handlers during peak periods by taking messages and assisting with calls.

Requirements:


  • Previous administrative experience is preferred.
  • Strong organizational and multitasking skills.
  • Proficiency in Microsoft Office Suite.
  • Excellent communication and interpersonal abilities.
  • Ability to work effectively in a fastpaced environment.
Resourcing Group is acting as an Employment Business in relation to this vacancy.
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