System Administrator - London, United Kingdom - GBG

GBG
GBG
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

75% Office Based Role - Must be able to commute to Chester

About GBG:

GBG is the leading expert in global digital identity.

We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.


With over 30 years' experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

(With the 95% of our team members that recommend us as a great place to work)

  • We make the world a safer place
  • We trust each other and win together
  • We are local experts in a global business
  • We want you to be yourself
  • We grow when you grow

About the team:


The role fits in the IT Service Management team within the global Technology function at GBG, working to ensure that GBG deliver a world-class experience for our team members globally.

IT Service Management look after all aspects of corporate IT including support of our team members on the tools that they need daily to successfully carry out their roles.

We ensure that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost.

We strive for a timely response whilst providing the best customer experience we can


The Role:


What you will do:


  • Provide a best in class customer service to GBG team members
  • Provide a best in class 2nd line technical support and operations service to GBG team members
  • Provide a best in class experience for new starters to GBG in delivering IT services onboarding aspects
  • Provide a voice oncall support service to GBG team members (weekday 17:3021:00; weekends 09:0017:00 Optional)
  • Continually develop and maintain knowledge base to increase the rate of fix for GBG team members
  • Continually review and improve delivery of IT services
  • Continually communicate with the ITSM team to alert them of potential problems

Requirements:


What we're looking for:


  • Experienced in a 2nd line Technical Operations or Support role
  • Demonstrate strong skills in AD, Exchange/O365 Admin, Mimecast, InTune, Group Policy, Powershell Scripting, Azure AD, ForcePoint
  • Good experience providing a best in class customer service to end users, including regular meaningful communication
  • Good experience of business solutions, team member tools and internal products

Benefits

To find out more:


Click here to see more about what's important to us, including our Work When and Where You Want policy, our commitment to ESG, I&D and much more.

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