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    • Head of Service Delivery - London - Dreamtek Limited

    Dreamtek Limited
    Dreamtek Limited London

    1 month ago

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    Description

    Head of Service Delivery Position

    We are seeking an experienced Head of Service Delivery to lead our team in London. The ideal candidate will have a strong background in delivering AV, event/production services to organisations, as well as previous leadership experience.

    You will be responsible for implementing enhancements and processes aligned with our service model, identifying areas of growth and profitability for Dreamtek, and ensuring effective scaling of services to meet requirements.

    The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.

    About Our Company

    Dreamtek Limited is a fully integrated production company offering a range of creative solutions to help our clients create and deliver awe-inspiring digital experiences. We have teams working across 4 key areas of the business: Virtual/Hybrid Event, Video Production, Studio Builds, and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries.

    Job Responsibilities

    • Reports directly to the Director of Managed Services.
    • Offers expertise in service delivery to various managed service accounts.
    • Collaborates with Service Delivery Managers to identify initiatives and workflows that can be applied to other accounts.
    • Immerses themselves in managed service accounts during periods of change, recruitment, or absence to ensure continuous service delivery.
    • Identifies areas of growth and profitability for Dreamtek, ensuring effective scaling of services to meet requirements.
    • Prepares and delivers monthly, quarterly, and annual business review meetings, presenting patterns and trends, explaining observations, predicting future trends, and proposing solutions for maintaining or improving service quality.
    • Demonstrates adeptness in introducing changes and improvements, including strategic shifts for the benefit of customers, the team, and the overall company.
    • Compiles and presents financial reporting related to Managed Services and associated spending within specified accounts.
    • Collaborates with the Talent team on recruitment and supports the onboarding process for new hires, ensuring they are well-prepared for success in their roles.
    • Provides leadership in situations where no embedded structure exists within the service.
    • Effectively manages the performance of direct reports through formal and informal channels.
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