Customer Services Officer - North London, United Kingdom - Colbern Limited

Colbern Limited
Colbern Limited
Verified Company
North London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

NCD
Customer Services Officer
Islington
Contract
£17.76 per hour

Our client is looking for an experienced Customer Services Officer.


These roles are 100% office based; front facing in the customer service centres (this could be in the North - South or Central Islington locations on a rota system).

There is no hybrid and no home working.

Contact Islington provides excellent customer service dealing with enquiries and issues
end to end within a Contact Centre and face to face environment. In line with the 'One
Islington' vision and using award-winning technology, Contact Islington is able to bring a
seamless range of services and public information to Islington's diverse communities. Over
the coming years more services will be made available through all delivery channels via
Contact Islington, increasing first contact resolution to enquires and ensuring customers are the focus of all we do.

To deal face to face with difficult situations and enquiries, including unresolved

enquiries referred from other agents, demonstrating specialisation skills.

  • Proficiency in using all management and information systems and to keep up to date on
current issues affecting development of the service.

  • Acquiring an indepth knowledge of Council services and contact centre technology and
practices.

  • To multitask and cover all agent roles within the Service.
  • Deputise for Team Manager

GENERAL

  • To be flexible and responsive to the requirements of Contact Islington, providing cover,
as required for all parts of the service.

  • To use and assist others in the use of information technology systems to carry out
duties in the most efficient and effective manner.

  • To achieve agreed service outcomes and outputs, and personal appraisal targets, as
agreed by the line manager.

  • To undertake training and constructively take part in meetings, supervision, seminars
and other events designed to improve communication and assist with the effective

development of the post and post holder.

  • The post holder is expected to be committed to the Council's core values of public
service, quality, equality and empowerment and to demonstrate this commitment in the

way they carry out their duties.

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.
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