Clinic Co-ordinator - Northampton, United Kingdom - Northampton General Hospital NHS Trust
Description
An opportunity has arisen for a Band 3 Clinic Coordinators to join our Haematology Team.
In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals.
Duties will include booking of outpatient appointments, co-ordination of outpatient clinics for a defined team of Clinicians and Nurses including e-referrals, careflow and internal referrals for new patients, actioning enquiries and general administration duties.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
This support should be provided during the core hours of 0800 and 1800 and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.
If you like working in a very busy, face-paced environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the best possible care, we would like to hear from you.
You will have advanced PAS experience and excellent computer skills, good organisation skills, and ability to work effectively and proactively as part of a team.
We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence ValuesCompassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
To work as part of a clinical clerical team to support a defined team of Clinicians, Pharmacists, Nurses and other healthcare professionals
To ensure outpatient capacity is accurate and utilised effectively
To assist the effective management of patient pathways ensuring all necessary appointments are booked in-line with treatment schedules and Trust and national targets
Coordinate appointments in conjunction with consultants and clinic teams ensuring effective time management and utilisation.
Attend Meetings as required to ensure effective communication with all service users.
Assist in the use of trust databases and patient information systems and ensure that all data is correct and up-to-date.
Provide cross cover within administration teams during absence and comply to relevant policy on attendance and performance management, staff appraisals etc.
Ensure confidentiality is maintained in all communications and the documents end of the sensitive information as secure at all times.
Provide the focal point of communication for medical professional and allied medical staff both within this Trust and with external organisations and patients using judgements as to facilitate a successful outcome for all enquiries.
Deal with telephone and face-to-face enquiries from patients, relatives carers and all staff groups providing information directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Deal with concerned patients/relatives and with tact, patience and discretion especially when conveying sensitive information.
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