Fixed Term Contract: Sales Support - Sutton, United Kingdom - IMCD UK Ltd
2 weeks ago
Description
About IMCD Group
IMCD N.V. is a leading company in sales, marketing, and distribution of speciality chemicals and ingredients.
With a network of offices and warehouses across EMEA, Asia-Pacific and the Americas, IMCD provides its partners with the best-tailored solutions for multi-territory distribution management.
Headquartered in Rotterdam, IMCD employs over 4000 professionals in more than 50 countries who provide best-in-class expertise for major global manufacturers.
Background and Role
IMCD UK is based in Sutton, Surrey, and employs around 220 people.
The role of Associate Sales/Supply Service Representative (SSR) is a customer service-based role, working as the first point of contact for customers/suppliers, responsible for building strong relationships and delivering excellent service both internally and externally.
SSRs are vital to the IMCD business working in all market sectors. This is a fixed-term role, covering a period of maternity leave within the Business Unit.Your responsibilities at IMCD:
Our SSR team fulfills two key functions: supporting the sales side and/or supporting the purchasing side of our business. Typically, an SSR specialises in one of these two functions, but occasionally performs a combination of both.
This fixed term position supports the sales-side of our business within our Intercompany Business Unit, fulfilling the following responsibilities:
- First point of contact for customers in relation to order placement
- Dealing with queries relating to these orders such as price queries and delivery delays
- Developing and maintaining good relationships with customers and colleagues
- Following Best Practice in relation to IMCD goals and values
- Dealing and resolving customer complaints such as damaged or delayed deliveries
- Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
- Efficient and supportive team working
Your profile:
- _Resilient_, and able to multi-task and work under pressure
- No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise.
- _A can-do attitude_ - our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team
- _Be a team player_
- Supporting colleagues when needed and working as part of a team is essential to your team's success
- _Administration experience_ - at least 1 year of relevant sales/purchasing/customer services experience within an office environment.
- _Qualifications: _GCSE (or equivalent) Maths and English grade C or higher
Other information
- Over 4000 staff globally, 220 in the UK
- Modern office based in the heart of Sutton, a stone's throw from the high street and station
- 12month fixedterm contract (maternity cover)
- Monday to Friday 37.5 hour week, with opportunity for hybrid working (3 days in the office, 2 days from home after initial training)
Great company benefits include:
- Generous discretionary annual bonus scheme
- 25 days holiday plus bank holidays, as well as additional leave including birthday, marriage/civil partnership, and moving home leave.
- Generous pension scheme, plus life assurance and income protection cover offered
- Refreshments including fresh fruit, tea, coffee and soft drinks
- Cycle to work scheme, annual medical checks and seasonal flu jabs
- Access to extensive free wellbeing services, including free virtual/phonebased GP, mental health and physiotherapy services, an Employee Assistance Programme supporting mental, physical and financial health, plus access to employee perks and discounts with a range of high street and online retailers/entertainment providers
- Regular team and companywide social events
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you.
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