Service Delivery Manager - Bromley, United Kingdom - INTEC SELECT LIMITED

INTEC SELECT LIMITED

Verified Company

Bromley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Delivery Manager - Bromley
Circa £60,000
+ Excellent Benefits

Organisation:

A highly reputable organisation that is leading within its field of Infrastructure and boasts several long-standing relationships with some of the largest brands in the world is hiring a Service Delivery Manager who will be responsible for leading the servicedesk function and ensuring it maintains its exceptional levels of service and support.

This is a fantastic opportunity for an individual who would like to pursue a career within IT Service Delivery.

Also an exciting time to join our client as they embark on a journey to improve service delivery, reshape SLA's and implement service training modulesthrough the service desk function.

Role & Responsibilities:

To lead the service desk function of the IT Services team
Influencing the development and administration of the services to improve the effectiveness and efficiency of delivering support services
Ownership of the Service Desk support function, responsible for the smooth daily operational running of the team
Manage and report on the metrics to indicate the performance of IT services

Essential Skills & Experience:

Previous MSP experience would be very beneficial
Ability to build relationships with various members
Experience in leading a team of technical desktop support engineers, undertaking support on, and offsite for customers
Superb customer service and communication skills, both written and verbal
Excellent team leader and player able to demonstrate motivation and implement inspiration to team members, daily
Enable and extract from team members, ideas to contribute and improve service
Always support fellow team members in ensuring a successful team, removing roadblocks, conflicts and enabling technical advice and training is given firsthand, when needed from others
Previous handson and relevant technical experience
Overall understanding and knowledge of IT systems and technologies

Package: