Fire Control Operator - Tovil, United Kingdom - Kent Fire & Rescue Service

Kent Fire & Rescue Service
Kent Fire & Rescue Service
Verified Company
Tovil, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Kent Fire and Rescue Service (KFRS)has an exciting opportunity available for a
Fire Control Operator to join our team in
Maidstone.You will join us on a
full-time, permanent basis,and in return, you will receive a competitive starting salary of
£22,981 per annum, rising to £30,632 when competent in role.

Being a part of Kent Fire and Rescue Service
Everyone is unique. Everyone has value. Everyone helps to make Kent Fire and Rescue Service a great place to work. We are one team. Together with our customers, we are creating a safer future for Kent and Medway.


About the role:


Forming part of an essential team,
Fire Control Operatorstake 999 calls and are the first line of support for members of the public who may be in a distressing situation.

Whilst providing an outstanding level of customer service, theygather vital information in order to mobilise fire appliances and firefighters, which enables them to respond to a wide range of incidents across Kent.


Fire Control Operators are required to cover days, nights, weekends and public holiday periods. The shifts consist of a range of days 07:00 to 19:00 and nights 19:00 to 07:00 shifts (approximately 12 shifts per month).


Please note that as a requirement of the vetting process you must not have been out of the United Kingdom for in excess of 12 months over the proceeding 3 years.


As our Fire Control Operator, you will be responsible for:

  • Taking calls from the public, crews, other emergency services and partner agencies
  • Keeping self and customer calm to gain essential information, including location and nature of emergency
  • Mobilise and support emergency fire and rescue service resources and liaise with partner agencies with regards to additional response
  • Building rapport with the customer until help arrives, providing emotional support and advice, whilst simultaneously keeping crews up to date on the evolving situation whilst en route
  • Use technology to record accurate and relevant information gained from callers to enable the correct emergency resource allocation

What we're looking for in our Fire Control Operator:

  • Knowledge and understanding of customer service principles
  • Ability to communicate with a variety of people, understanding and appreciating their needs
  • Ability to collate and interpret information, evaluate different solutions and make effective decisions
  • Ability to collaborate effectively within a team
  • Experience of working in a pressurised environment

Closing date:

midnight, Monday 2nd January 2023
Interviews will take place on the week commencing the 20th February 2023

If you feel have the skills and experience to become our
Fire Control Operator please click '
apply' today, we'd love to hear from you

  • Inclusion is at the heart of everything we do. We know that great minds don't think alike, so we rely on diverse thoughts, feelings, beliefs, and backgrounds to create the best working environment that we can possibly offer._
  • Kent Fire and Rescue Service, its employees, and volunteers are committed to safeguarding, protecting, and supporting children, young people, and adults at risk. As part of our safer recruitment process, we will undertake preemployment checks to verifyyour suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children,young people, and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the preemployment checks. _
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