Customer Service Coordinator - Brentwood, United Kingdom - Vistry Group PLC

Vistry Group PLC
Vistry Group PLC
Verified Company
Brentwood, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role Overview:

In a Nutshell


We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Home Counties East, at our Brentwood office in Essex.

As our Customer Service Coordinator, you will have a proven track record in providing outstanding customer service within a 5-star construction / housing environment.

You will have a strong customer care background is required along with flexible working hours.

We are pleased to say, this role can accommodate agile working arrangements.


Let's cut to the chase, what's in it for you

  • Competitive basic salary and annual bonus
  • Agile working arrangements possible for this role (REMOVE IF NOT APPLICABLE)
  • 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
  • Private Healthcare
  • Company contributory pension scheme
  • Life assurance 4 x your annual salary
  • Sharesave scheme
  • Cycle to work scheme up to £3000
  • Support with a professional membership
  • Denplan, GymFlex and many more

In return, what we would like from you

  • Behave in line with our company values
  • Integrity, Caring and Quality
  • Passionate about construction, house building and customer service
  • Excellent written and verbal communication skills engaging with customers, suppliers, partners
  • Proactive approach with the ability to work independently and as part of a team
  • Understanding of construction methods and terminology
  • Commercial awareness and an eye for detail
  • Ability to provide a solution focused approach
  • Resilient personality and ability to maintain a professional image
  • IT literate and comfortable working within bespoke IT systems
  • Ability to organise and prioritise effectively
  • Possess an empathetic nature

More about the Customer Service Coordinator role

  • Be the first point of contact to deal with customer queries in a professional and timely manner
  • Manage the defects systems to ensure issues are correctly recorded and maintained
  • Where required, coordinate diaries for the Customer Service Operatives
  • Where required, carry out general administrative duties relevant to the Customer Service team
  • Process visit reports following internal home visits, entering the information onto the Focus system
  • Following the internal visit, issue task instructions to Customer Service Operatives and subcontractors with relevant priority settings
  • Monitor all subcontractor works ensuring that all work is completed within agreed timeframes
  • Good understanding of product on new developments
  • Provide management information to senior management team
  • Escalate any issues or risks to the appropriate person
  • Be familiar with and hold a good understanding of required policies and procedures
**#LI-Hybrid
More jobs from Vistry Group PLC
See all jobs of Vistry Group PLC