Customer Experience Supervisor - Covent Garden, United Kingdom - Ambassador Theatre Group

Ambassador Theatre Group
Ambassador Theatre Group
Verified Company
Covent Garden, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:

Front of House

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Salary:

£14.21 per hour

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Type:

Permanent - Full Time

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Interview Process:

1 Interview:

TBC
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Closing Date: at 23:59

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Location:

West Street
London
Greater London
WC2H 9ND


Customer Experience Supervisor

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.


Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.

It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.


The Ambassadors Theatre is a beautifully intimate playhouse, turning over shows on average every three months, we welcome a fantastic variety of productions from comedy to world premieres of plays starring A-list celebrities. Originally built in 1913, Ambassadors Theatre is one of the few venues to survive 2 World Wars undamaged and keep its doors open. The theatre first opened on 5th June 1913 with Panthea, a play by Monckton Hoffe which ran for only 15 nights. Agatha Christie's The Mousetrap originally opened here on 25th November 1952 and played for 21 years until 1973 when it transferred next door to St Martin's Theatre, where it has since become the world's longest running play. In 2007 the theatre became home to the world-famous production of Stomp for 11 years, the venue's second longest running show.


We are currently looking for a
Customer Experience Supervisor who will assist the Customer Experience Manager in leading the Customer Experience Team and Front of House operation at our historic theatre.

Within the
Customer Experience Supervisor role you'll focus on premium customer service, controlling costs, and maximising our food and beverage revenue.

You will be responsible for assisting in leading the Customer Experience Team to achieve our business targets, acting as a role model to the venue staff, and anticipating potential issues before they occur so that you can help rectify them.


The
Customer Experience Supervisor plays a pivotal role in ensuring the smooth running of our daily operations whilst delivering a first-class customer experience.


Interested? Please click on the link to view our full Job Description


If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and


Closing Date:

at 23:59
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