Service Desk Analyst - London, United Kingdom - Huntress

Huntress

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Service Desk Analyst

Salary:
£28-£32k

Location:
London

One of my clients, who is a global Law practice, is currently seeking a Service Desk Analyst to join their IT team based in the city.

This role will suit someone with over 12 months experience working in a similar role, who can demonstrate a true passion for technology, and is currently looking for their second IT related job opportunity.

Core responsibilities:

Being the first point of contact for incoming queries
Operating the ticketing system
Ensuring that any queries are passed onto the correct team
Ensuring that any incidents are dealt in a timely manner
Working closely with 2nd/3rd line support teams
Office 365 including SharePoint and OneDrive implementation and support

Core qualifications:

Excellent customer service skills
Experience administering Microsoft Active Directory, Exchange Server & Office 36
Have great analytical skills
Experience of MS Windows and Office
Good knowledge of Windows 2016/19 Active Directory and Group Policy
Triaging experience
Experience of help desk systems, logging and progressing calls, closure, and followups

The company offers hybrid working model with 3 days working out of their London office and 2 days WFH.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.