Customer Support Representative - London, United Kingdom - Channel Partners Limited

Channel Partners Limited
Channel Partners Limited
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients.

This is a great opportunity for someone who is fluent in English, has strong communication skills, and enjoys helping others.


Duties:


  • Respond to customer inquiries via various face to face channels in a timely and professional manner
  • Provide accurate information about our products and services
  • Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
  • Perform data entry tasks to update customer records and maintain accurate documentation
  • Analyze customer feedback and identify areas for improvement in our products or services
  • Upsell additional products or services to customers when appropriate
  • Collaborate with other team members to ensure customer satisfaction

Experience:


  • Previous experience in customer service or a related field is preferred
  • Excellent communication skills, both over the phone and in writing
  • Strong problemsolving abilities and the ability to think critically
  • Proficient in data entry and navigating computer systems
  • Knowledge of phone etiquette and the ability to remain calm under pressure

Job Types:
Full-time, Permanent


Pay:
From £25,002.92 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 27/05/2024
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